Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,563 Topics
  • 6,765 Replies

2563 Topics

M
Do Gooder (Customer)
mmalekDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Row was changed after it was selected. Reselect and try again.

Hi Experts,We are running into this annoying error that completely locks down the task and prevents any update. Above is when I tried to update the description field of the task 17525. This field is not associated with any business rule. In this example, this only occurs for the highlighted task 17525 whereas the other tasks can be updated without an issue. Also, I could update the task 17525 via SQL without an issue, so only an xml update seems to be causing this.So, we suspect a certain pattern of processing the task ends up in causing the task to be in this corrupted state. Our current suspicion is that when we at once trigger multiple integrations that update the task, it leads to this (we are yet to ascertain that). But my contention is that it shouldn’t leave the task in this type of a corrupted state regardless of the process.What I have since attempted is to mark all the custom metadata fields as “force select”, refreshed cache, re-logged in and tried to update the task. But it

4
Shneor Cheshin
Superhero (Employee)
1 hour ago
A
Do Gooder (Partner)
ArchDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS FSM Lobby Navigation dynamically

Hello Team, We are working on the lobby and looking on dynamic navigation part, Once we configure the element designer It was working fine in smart client , But in the web client its getting concordinated in the same field . Iam attaching the screenshot below,Kindly verify and advice on the same.Web client:  Smart client Thanks & Regards,Archana Srinivasan

10
Shneor Cheshin
Superhero (Employee)
2 hours ago
shalikakk
Do Gooder (Employee)
shalikakkDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Unable to initialise mobile device.

Hi All, When I try to initialize  the mobile device, the following error comes on the mobile error log. EXCEPTION Message: unable to open database file ... Stack Trace:    at System.Data.SQLite.SQLite3.Open(String strFilename, String vfsName, SQLiteConnectionFlags connectionFlags, SQLiteOpenFlagsEnum openFlags, Int32 maxPoolSize, Boolean usePool)   at System.Data.SQLite.SQLiteConnection.Open()   at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.CreateMobileDatabase(String personIdIn, String deviceSequenceIn, String messageIn) Any ideas about this issue?Best regards,Thank you

1
Chethana
Sidekick (Employee)
11 hours ago
Miruna M
Sidekick (Partner)
Miruna MSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Start Occurrence in Recurring Services

Hi,I have a question regarding Recurring Service Program:Start Occurrence takes into account the valid from on the service scope line or the one in the RSP header? How is it calculated? I read the documentation but it is not very clear to meThank you in advance.BR,Miruna

2
Miruna M
Sidekick (Partner)
12 hours ago
T
Do Gooder (Customer)
TDCANJANADo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Disable an Option in Mass Update Screen

I have 2 dropdowns in mass update screen. I want to disable one of them based on a condition. How can I achieve that? 

4
T
Do Gooder (Customer)
17 hours ago
A
Do Gooder (Customer)
alexander.shawDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Can the impact of Private Activities be reduced?

Hi all,I’m reaching out to look for some guidance and possibly previous experience from people in regards to the usage of Private Activites in PSOCurrently we have some datasets who heavily use Private Activities as it gives planners visibility to what the engineer is doing on their day.What we are finding however is that they seem to be having a heavy impact on the seeing manual changes reflected in the workbench and has impacted performance of the tool Could anyone advise on how best to maximise performance and processing within PSO but still maintaining the ability to use Private Activities?

2
A
Do Gooder (Customer)
1 day ago
H
Do Gooder (Customer)
harley.wilkieDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Cost Return At field on Work Order Requisitions

In Apps 9 there was a field within both Part and No Part Requisition Lines called ‘Cost Return At’. If this value was set to ‘Arrival’, this would create a work order posting when the purchase order created from the requisition was received. I cannot see an equivalent field in Apps 10. Is this functionality available somewhere else? We basically want an entry in the Cost tab of the Work Order Task when a purchase order (created via requisition) is receipted.    

0
H
Do Gooder (Customer)
1 day ago
R
Do Gooder (Customer)
RiSpenceDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO - FSM Task Info Opens to the Login Page

Once logged into the FSM Web client and launching the Schedule Workbench to open PSO, when the user selects a task and view details and selects FSM Task Info, this launches a new browser window but back to a new log in page even though the original log in session is still open and active.  Is there a way to prevent this and just open the selected task? Richard

7
roklde
Superhero (Employee)
1 day ago
A
Do Gooder (Employee)
AmandiDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Smart Client - How to Set Restrictions on New Record Creation and Saving in FSM Customized Screen

Dear FSM experts, One of our customers is requesting the following requirements in FSM Smart Client, and I would appreciate your assistance: Requirements:Once a new record is created and saved, users should not be able to make any further changes to that record. When the screen first opens (search), it displays a list of all records in this table. However, users should not be able to open any of these records.We have created a new customized screen according to their requirements and attached a screenshot for reference. This customer primarily uses the Smart Client environment.  Is it possible to achieve these requirements through configurations alone? If anyone has any ideas on how to proceed, please let me know. Thanks & Best Regards,Amandi Soysa

2
M
Hero (Employee)
1 day ago
JuniSihombing
Hero (Customer)
JuniSihombingHero (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Sync Rule: After reinitialization, list is correct, but not after a record is added

Hi,I have a requirement to exclude the PART_USAGE.PART_LINE_CODE = ‘C_PDO’ from the list.After initialization the result is correct.But once I add a part usage which has part_line_code = ‘C_PDO’ inserted the the list will show the increasing number ( including PART_USAGE.PART_LINE_CODE = ‘C_PDO’ in the list) Example here: after reinitialization, the list = 4.  Add part-usage C_PDO, the list = 5.Do reinitialization, the list = 4 The PART_USAGE sync rule: Ownership Query:<hierarchy_select> <primary_table>task_assignment_view</primary_table> <from> <table>task_assignment_view</table> </from> <attrs> <attr>task_assignment_view.person_id</attr> </attrs> <where> <data_constraint> <constraint> <left_operand>task_assignment_view.task_id</left_operand> <operator>eq</operator> <right_operand>{task_id}</right_operand> </constraint> </data_constraint>

3
Shneor Cheshin
Superhero (Employee)
1 day ago
A
Do Gooder (Employee)
Amandi.ambadeniyaDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Calling a value in a workflow through an API call in IFS Cloud 22r2 environment

Hi, The requirement is to retrieve the value for WO No using an API call and to assign that value to a variable, so that it can be inserted into a custom field in Miscellaneous Resource Allocation page. The code to retrieve WO No value is shown below. The environment is IFS Cloud 22r2. SELECT Jt_Task_API.Get_Wo_No(task_seq) from SELECT Jt_Task_API.Get_Wo_No(task_seq) from JT_TASK_CLOCKING_TAB a WHERE a.C_allocation_no=:allocation_no AND a.C_resource_seq=:resource_seq a WHERE a.C_allocation_no=:allocation_no AND a.C_resource_seq=:resource_seq Is there a way to read (which is retrieved using an API call from the database) and assign that WO No value into a variable in a workflow?

0
A
Do Gooder (Employee)
1 day ago
D
Sidekick (Customer)
drooijSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Filter List Part Usage

Hi all,I’m trying to filter the Part Usage List, but no luck so far.There is no Where Script option (it’s a baseline screen) to use.I’m now trying to filter via the Populate script. But function like ‘deleteRow’ isn’t supported in mobile.Also no luck so far with creating a empty list and then add a line via ‘setRowOnListData’ Any suggestions?  

4
D
Sidekick (Customer)
1 day ago
F
Do Gooder (Employee)
FbarreiroDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How is FSM main menu option translate to another language? All the menu options will be translate or there is a limitation on it?

I selected a locale, PT-BR, on my FSM user settings. Unhappily a few menu did not receive a translation and they still listed on the main menu in English.Does any one knows how to translate this items. I already tried to use use the message translation on it, but it didn´t work. I Still have an option “STOCK”, on the main menu, and not “ESTOQUE” as expected. 

1
M
Hero (Employee)
2 days ago
E
Sidekick (Customer)
etmshiySidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

SORT ORDERS FOR SAVED SEARCHES IN WEB CLIENT - FSM26

Hi Team, Can some one explain in details how this works “ SORT ORDERS FOR SAVED SEARCHES IN WEB CLIENT” . As i tried to sort based on status or priority it dint work. Need some documents pls.Regards,Shiyaz 

3
M
Hero (Employee)
2 days ago
J
Do Gooder (Partner)
Jagodzinski MieczyslawDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ifs pso algorithm

i am looking any information about the algorithms contained in the ifs pso?

1
roklde
Superhero (Employee)
2 days ago
B
Do Gooder (Customer)
B LavanyaDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Get Appointment Error

Hi All,When requesting for slots getting the response as below: {    "@odata.context": "https://elex-fsm-tst.ifs.cloud/OData/$metadata#Edm.String",    "value": "Error occurred when retrieving Appointment Offers from the PSO Gateway. Please press the \"Get Offers\" button to try again. If this continues to fail, please go to the Schedule Workbench and look at the Events table found within the System tab of the Administration Workspace for more information.\r\n"}Any idea on this.Thanks,Lavanya

3
roklde
Superhero (Employee)
2 days ago
SDN
Sidekick (Partner)
SDNSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Parts tab, how to optimize the chart visualization?

Hello, I have a situation like the one in the picture below. The scheduling period is two days and activity duration is very short(3min).I would like to show "part Stock level" in a spaced out and visually understandable way. Could I focus on just one day? is it possible to zoom in or enlarge “Allocation over time” only for visualization purposes?I would like to show clearly what is happening in terms of the part stock level (Resource -Part Tab) and the chart trend (es: up and down)Is there any way to see this graph in a better way?  ThanksStefania

1
A
Do Gooder (Employee)
2 days ago
Timmermans Roel
Hero (Partner)
Timmermans RoelHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS MWO Service - New Request Quotation

Dear All, Playing around with the IFS MWO Service app for Cloud. One of the features is the ‘New Request Quotation’. When you click it you get a window where you need to enter 4 mandatory fields: Description Customer Service Service Organization Description and customer are no issue. But under ‘Service’ and ‘Service Organization’ my drop down menu’s remain empty. Where do I add information so that these become available? For Service Organization => In IFS app I did find a window called ‘Service Organization’ and I added some default in but this does not seem to go through to the MWO app. Is this the correct window?  And for the ‘Service’ field, I don’t have any ideas. :-) Thanks for your help. Best RegardsRoel 

10
Alexander Heinze
Superhero (Employee)
2 days ago
T
Sidekick
TatKhandMSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM: Import/Export functionality not installed?

Hi Team,Am getting the below error message when am clicking the import/export.“Import/Export functionality not enabled for this installation” Appreciate your support

5
brj
Do Gooder (Customer)
5 days ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Delete or hide work task

Hi, Is there a way can we hide or delete the work task that is completed by FSE already ? Thanks,Rishabh

0
H
Sidekick (Customer)
5 days ago
G
Do Gooder (Customer)
gannersDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Sync rule based on View/metadata

Hi allHave found a potential issue which I wonder if there is a work-around for.We have a couple of real-time sync rules which are based on SQL Views/Custom Metadata.Completing a change in FSM (say moving some stock) is visible in the View BUT does not sync to mobile devices. It only syncs if there is a full re-initialization.This is an issue!Ganners 

4
Shneor Cheshin
Superhero (Employee)
6 days ago
M
Do Gooder (Customer)
MelroseDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Enabling SSO to FSM Smart Client

We are trying to enable SSO to the FSM Smart Client and we are having Java script error pop-up and Overlapping of taxt in the rendered Sign-On Page. Please note that SSO is now working in our Warehouse Portal and Web Client Version. As per our SSO support:1) Java Script related pop-up - Resolution: Ensure running of Java Scripts is enabled for whatever in App browser you're using for SmartClient2) Overlapping of text - Due to unsupported IE browserWe have tested in our virual Machine and in our Citrix environment with Edge or Chrome as the defaul browser and set the Java Script enabled to the browser and same error/behaviur still occur.Can you please let us know if the package for the FSM Smart Client defaults the browser to EI and confirm if the Java scripting is enabled?

12
Hushan Hasarel
Hero (Employee)
6 days ago
P
Do Gooder (Partner)
ProGeoffSDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6 Update 26 Repair Center Screen Issue

We are updating from FSM 6 v16 to v26 and are currently regression testing. So much of it looks good except for one area - opening Repair Center screen times out.It doesn’t matter if the unit selected was already available before the version update or if the RMA was created after, the result is the same.  We can search without issue, but clicking on an item to open the screen times it out.Opening a related task on the task screen is fine using the default repair center screen instead of their modified screen gets the same result I turned server log way up to see if it records anything, but I found nothing conclusive as the culprit.Has anyone seen this or have other suggestions on where I should continue my hunt for a solution?Any and all ideas are appreciatedGeoffrey

9
DanielBlake
Do Gooder (Customer)
6 days ago
T
Do Gooder (Customer)
TDCMANIRULDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to create Input XML Type Business Rule

I want to create a Business Rule of type Input XML. Can anybody guide me with the steps?

2
M
Hero (Employee)
6 days ago
Q
Sidekick (Customer)
qquacSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Lobby - Element Not Appearing in Web Client

Hello, I am running into an issue where an element in a lobby is not showing data in the web client, but it is in the smart client. Web ClientSmart Client 

2
M
Hero (Employee)
6 days ago

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