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Replies posted by Eisha Hasnain

33 Replies

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Eisha HasnainHero (Employee)

posted in Alliance

R&D Alliance 2024 Release dates

Hi Christophe,I am checking with R&D and will update you as I receive further information. Kind Regards,Eisha

Narendran A IDo Gooder (Customer)

asked in Alliance

Astea Mobile Customizer not working

Hi Narendran, Thank you for asking question. Have you tried the same URL from Astea Native mobile app. We don’t support the Edge browser, you should use the Windows Native App or the iOS or Android Native App.Kind Regards,Eisha

Firdosh MalesariaSidekick (Customer)

asked in Alliance

Mobile user (Technician) are not able to order material from mobile application.

Hi Firdosh, Please make sure that MOE -10216-Enable Material Order Material must be set to True in the mobile configuration for these technicians. Kind Regards,Eisha

Firdosh MalesariaSidekick (Customer)

asked in Alliance

Mobile user (Technician) are not able to order material from mobile application.

Hi Firdosh, Can these technicians access any materials? Please ask them to log out/reinitialize and log back in on mobile and recheck again. Kind Regards,Eisha

Narendran A IDo Gooder (Customer)

asked in Alliance

Audit queue is not working as expected

Hi Narendran, Thank you for your detailed reply. Can you please send me teams invitation? We don’t have the same data. It seems like data issue. Let see if I can check and guide you further directly in your Production. I am available now to have a quick chat. Kind Regards,Eisha

Narendran A IDo Gooder (Customer)

asked in Alliance

Audit queue is not working as expected

Hi Narendran, Is the issue with only with some orders? Please log a ticket with IFS with all the details. Please send us examples where it failed. Kind Regards,Eisha

Firdosh MalesariaSidekick (Customer)

asked in Alliance

Astea Mobile Edge - Disable Autosource checkbox from order material

Hi Firdosh, I also sent you an email regarding mobile customizer. Please review and let us know if that can resolve your issue. Kind Regards,Eisha

Firdosh MalesariaSidekick (Customer)

asked in Alliance

Astea Mobile Edge - Disable Autosource checkbox from order material

Hi @Firdosh Malesaria, have you checked at the node level? Have you checked and unchecked auto source at the node level? Please also check with Narendran regarding an issue he logged previously under EU0063878.

Firdosh MalesariaSidekick (Customer)

asked in Alliance

Astea Mobile Edge - Disable Autosource checkbox from order material

Hi @Firdosh Malesaria, It seems like you don’t have access rights. All boxes are greyed out for you. Have you tested this in the test environment? Kind Regards,Eisha

PDesrumauxSidekick (Customer)

asked in Alliance

Dispatch Console

Hi Piet, I have rechecked your questions from R&D. The answer for both of your questions is unfortunately no. The first issue was requested by customers many times before but it was never developed. The second issue is related to ILOG. If I’m not wrong, it’s completely different from what was on V-10. Kind Regards,Eisha

bskallerudSidekick (Customer)

asked in Alliance

Changing title on service order report e-mails?

Hi Bjorn, There is no such script. This is hard coded in the application. We also don’t have an email template which can be used to change the text of the body of the email. The current text is defined in the code which would require a change in the application layer. I am also double checking this R&D and will update you shortly. Kind Regards,Eisha

bskallerudSidekick (Customer)

asked in Alliance

Changing title on service order report e-mails?

Hi Bjorn, There is no configuration on the report unless you change the report using Report customizer. Kind Regards,Eisha

Zahid.HabibSidekick (Employee)

asked in Alliance

Alliance - Rounding of financials in service orders

Hi Zahid, This is a standard behaviour. Every cost is returned by the system as rounded, and not the total cost only.Please inform this to customer. Kind Regards,Eisha

Chris_PerkinsHero (Customer)

asked in Alliance

Quoted prices get changed if List price is changed before invoicing

Hi Chris, I have just rechecked this with R&D and this is how standard currently working. There are no such settings. Only for the ‘Fixed’ Quotation type, the Service order will have the same prices as in the field quotation. Kind Regards,Eisha

Chris_PerkinsHero (Customer)

asked in Alliance

Quoted prices get changed if List price is changed before invoicing

Thank you Chris. I am checking this with our IL team and will update you shortly.

Chris_PerkinsHero (Customer)

asked in Alliance

Quoted prices get changed if List price is changed before invoicing

Hi Chris, This is the standard functionality. Currently we don’t have any settings for this. The most common is to use the current price. Kind Regards,Eisha

Chris_PerkinsHero (Customer)

asked in Alliance

How to connect a Vendor Service to a Service Order?

Hi Chris, You can use activities as external activity on service order to get the service from vendor. This way you can link the activity, material with the external vendor. Please see below.

athobieSidekick (Partner)

asked in Alliance

Alliance Process Flow “Batch Manager schedule queue” and “Reprint invoice”.

Hi Anthony, Using a PF for document “Batch Manager” cannot be used for anything else than monitoring existing batch processes. It does not allow triggering a schedule to send something.If you want to trigger a PF on invoicing a SO you have to enable this setting on Misc 2 page : “Evoke Process Flow invoice event upon completion”. On the PF you can use the Invoice event. Kind Regards,Eisha

athobieSidekick (Partner)

asked in Alliance

Alliance Process Flow “Batch Manager schedule queue” and “Reprint invoice”.

@Eisha Hasnain, Last question about process flow and invoicing : For this setting on Misc 2 page : “Evoke Process Flow invoice event upon completion” Could you give us an example of a use case for this setting ? When could we use this setting ? Thanks for your support. Regards anthony Hi Anthony, I am checking these with our R&D and will update you shortly. Kind Regards,Eisha

Dinuk AmarasingheHero (Employee)

asked in Alliance

Co-requisite activities

The co-requisite is a labor activity that must take place with another activity or tasks that must be carried out at the same time. For example if it takes two agents to hang a security alarm box to a wall, then the 2 labor activities (1 for each agent) must be co-requisite. Further you can also schedule them from the DSE as well. For example, the replacement of a heavy component may require 2 people to lift it into place. It is no good scheduling the two resources to be onsite at two different times! The tasks may be of different durations, but are scheduled by the DSE to have the same start time.

Chris_PerkinsHero (Customer)

asked in Alliance

How can we change the colours of Alliance headers?

Hi all If we add a logo on misc 1 : is it possible to change the logo of the company on the webBO alliance like on the smart (see below) ? or could we have to do this on the server like for the color ? Thanks and Regards anthony Hi Anthony, The logo on the web will remain the same as defined on the Misc 1 page. Kind Regards,Eisha

Phil SeifertUltimate Hero (Employee)

posted in Alliance

Cannot Edit My Dispatch Console Settings Alliance v15.4

Thank you Phil. This is really helpful.

Chris_PerkinsHero (Customer)

asked in Alliance

How can we change the colours of Alliance headers?

Another suggestion is to add different logo for each test profiles.

athobieSidekick (Partner)

asked in Alliance

Alliance Process Flow “Batch Manager schedule queue” and “Reprint invoice”.

Hi, We used these to triggers certain integrations. As defined below where we used process flow to create the reprint invoice and send to a middleware. Thank you.

athobieSidekick (Partner)

asked in Alliance

Alliance : Attaching an .xml file to a .pdf Report

Attached is a PDF/a with XML container included. This functionality is only available for version 15.3 and above. Due to GDPR, I have deleted values from the xml.

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