Alliance implement CTI to various PBXs. These types of integrations are client side, where a 3rd party call centre agent application, that is connected to the PBX is invoking a pop up window in the Astea Browser to automatically populate and display data that comes partially from the IVR and partially from the Astea database.As PBX widely differ and organizations’ requirements vary, CTI integrations are often custom.
Thank you Phil I just encountered this issue with another customer. This post is really useful.
Hi Joy, Which area of the Alliance you are referring to? Most places in the application it is not configurable.
Organizational views are built and saved in the database. You can keep a copy of them using Application Setup Guide module import/export process. Before each release take a backup of these views and import them when the shipment of that release. By doing this you will not lose any views.
Hi Kadari,If you give the mobile technician access to other warehouses they can order materials and send them directly to the job site or they can do an IMO or Direct Transfer to get the materials in their warehouse to use them. There is also the option you can configure to switch vans on login (if the different warehouses you are referring to are actually different vehicles and not a physical location warehouse), when they switch vans on the login screen it actually changes the default warehouse of the employee to the new van and does an inventory refresh afterwards so they will be able to use products from there until they switch off to another van in the future. Hope this answer your question.
Hi Bharat, This issue is fixed in V3.3.1 of the Astea Mobile Native Application. So the fix will come directly from the Play Store. Please update from native app.
Thank you Bharat for sending us the details. I am creating new accounts for new super users. I will send emails with credentials and instructions to the relevant people.
S4HANA can use our standard webservices. Your question is very broad in the sense that we cannot directly answer this. If you can send us the details of what you are trying to achieve with S4HANA,we can assist you further on this.You should receive further correspondence on this in the email as well.
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