assyst General

General questions regarding IFS assyst.

  • 292 Topics
  • 691 Replies

292 Topics

M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Which Table has Customizer Form Standard Fields Details?

How can we get details of Standard Fields of a Form from Database.Example: We need details of Expressions on Building Field of all Forms that we have.

1
J
Sidekick (Customer)
7 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Add values to multi-select Field

We have a requirement to raise a Service Request from ETM. The form has a multi-select field. How can we add multiple values using ETM to this multi-select field? 

1
C
Hero (Employee)
7 months ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

Service Request Bundle

Would anyone have some time to go over with me their configuration/setup for service request bundles that aren’t related to procurement?  I’m trying to understand the best setup for bundles of things relative to application access etc vs an extensive workflow off of a single service request. Thanks!

1
C
Hero (Employee)
7 months ago
R
Do Gooder (Customer)
R-CHRISDo Gooder (Customer)
asked in assyst General

assyst/Microsoft Power Automate

Hi - we are starting to look at Power Automate, and what it could do when it comes to assyst.Is there anyone with experience using Power Automate and is able to share how they have used it to compliment/integrate with assyst, what they are using it for?

2
jyork
Sidekick (Customer)
7 months ago
CHRISTALM
Sidekick (Customer)
CHRISTALMSidekick (Customer)
asked in assyst General

assystNET Affected User - UserID search

Is there a way to allow userID search in assystNET to avoid choosing the wrong user? Currently, when you fill out a form in assystNET, the Affected User is auto-populated to the reporting user.  When you change that, it is based off of name, not userID.  Is there a way to change that so when choosing an Affected User’s name, it also shows their UserID associated with that name?  When you click on the search magnifying glass, there are criteria options, but UserID is not one of them.  Is there a way to add UserID there as well?   

1
jyork
Sidekick (Customer)
7 months ago
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst General

assyst Self-Service Mobile App customization through InTune

Hello. Does anyone have any experience with customizing the Self-Service Mobile App (formerly ACE) through InTune? We are looking to deploy the app to our client base, but need to customize the app icon and name (“IFS assyst” doesn’t mean anything to our clients).IFS have been able to tell me the key value for customizing the server URL in the deployment, but when I asked about the icon and name I have not gotten a reply.Thanks,Duncan

2
D
Do Gooder (Customer)
7 months ago
T
Sidekick (Customer)
TMurphyNS
asked in assyst General

ETM Throwing Exceptions

Hi all, I am using a ‘throw new Error’ piece of code in my ETM datamapper to force a failure when there is no record match when processing an excel file.  This allows me to append a custom message to the end of the error log dump in the email instead of using the ‘No match - Error’ on the Record to Update which just shows a generic message with no detail.  It does what I want it to do but in the email message generated it is prefixed with the usual dump.Two questions … Is there a way to just show my custom message?  Or a completely different way to accomplish this. Is there a way to throw an info or warning message which will not stop processing so I can provide some additional information in the email as well.Thanks!T

1
SGrant89
Hero (Employee)
8 months ago
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General

Contact User - User Flags

Hi,My organisation is looking to implement some features using the Contact User form’s User Flags. I am aware that we can modify those according to our needs. However, we have a very specific scenario where we would like to be able to create event queries based on the value of those flags. I haven’t seen those fields in the query form. Is there a way to create event queries using the User Flag values? My organisation is using assyst 11.2.3.Thanks!

6
M
Hero (Employee)
8 months ago
U
Do Gooder (Customer)
USMAN-ADo Gooder (Customer)
asked in assyst General

Automatic incident creation when mail received

Hi All, We are trying to automate the automatic logging of received incident by mail in Assyst, was wondering if anyone has done this or have some useful input to getting this done. We are trying to eradicate manual intervention for quicker response time Currently running on Assyst 11.6.0 version Any useful tips would be appreciated Thank you  

3
M
Hero (Employee)
8 months ago
N
Do Gooder (Customer)
neha28Do Gooder (Customer)
asked in assyst General

Service Offerings are not visible in assystNet Mobile app under Favorites. - ‘Computer Services and Request’ and ‘On/Off Boarding Requests’

Hello, I’m working on styling of AssystNet Mobile Interface and I’m encountering the below issue. I would really appreciate a solution for this. Under Favorites, the two Service Offerings - ‘Computer Services and Request’ and ‘On/Off Boarding Requests’ are not visible in assytNet mobile app.    Please, help solve the problem.Thank you in advance. 

1
M
Do Gooder (Employee)
8 months ago
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst General

Filtering Service Categories

We are looking at how we can promote the ‘Services’ screen filter on assystNet. Our user research indicates that the majority of our users do not know it is there.Services filter link and sub-section My question is two fold….Does anyone know if there is the ability to set this as expanded by default? (This was our first thought) How have you all promoted this feature to your end users?<!-- Minimised --><div class="catalogue-filter-panel axiosHidden" id="uniqName_3_230" widgetid="uniqName_3_230" aria-hidden="true"> <!-- .... --></div><!-- Expanded --><div class="catalogue-filter-panel" id="uniqName_3_230" widgetid="uniqName_3_230" aria-hidden="true"> <!-- .... --></div> 

1
C
Hero (Employee)
8 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Get Decision Answers

We have a requirement where we need to get all the answers of the Decision task using ETm.Example: A decision tasks has 2 Answers “Approved” and “Not-Approved”.We want these answers in a variable.Please help

1
G
Do Gooder (Employee)
8 months ago
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General

Have system in Incident form

Hi  I have a question can we have visibility to SYSTEM  in incident/Service request form https://wiki.axiossystems.com/assyst11-6Wiki/index.php/System_Theory

1
LukaszK
Do Gooder (Employee)
8 months ago
S
Do Gooder (Customer)
SmackyDo Gooder (Customer)
asked in assyst General

Sending Attachments In SmartMail

I’m trying to use SmartMail to send all files in a folder but can’t seem to get it to work using this line of code.                -- include_files = [[{                    -- app = AXIOS_BASE .. "\\Data\\Attachments\\",                -- }]],I can’t figure out what the wild card is to include all files in the folder.  If I explicitly state the file name the email with the attachment sends, but if I leave it blank or try any variation of wildcards, I just get an error Invalid email 'include_files' entry: no file exists with title.  The email still sends but no attachments.  The files can be in any format, .pdf, .xlsx, .csv, etc…Any help would be really appreciated.Thanks!   

2
S
Do Gooder (Customer)
8 months ago
R
Do Gooder (Customer)
raza-mqDo Gooder (Customer)
asked in assyst General

AssystWeb and AssystNet @All Events Logged by me

 How to bring the events created by me from AssystNet to show in AssystWeb@All Events Logged By me ?Same Type of event, when logged from AssystWeb, its showing in All Events Logged By me but when logged from AssystNet, its not showing in AssystWeb @ All Events Logged By me.

3
S
Do Gooder (Customer)
8 months ago
J
Do Gooder (Customer)
JoeDo Gooder (Customer)
asked in assyst General

SCHEMA VERSION MISMATCH Update Assyst to 11.6.3

Hello, we upgraded our assyst database from 11.3.11 to 11.6.3 (with intermediate jump to 11.5.2).After upgrading the app server (with the same installer version) we got a start error when deploying the assystEAR.ear: SCHEMA VERSION MISMATCHComplete error:"{    \"WFLYCTL0080: Failed services\" => {\"jboss.deployment.subunit.\\\"assystEAR.ear\\\".\\\"assystEJB.jar\\\".component.SystemParameterServiceBean.START\" => \"java.lang.IllegalStateException: WFLYEE0042: Failed to construct component instance    Caused by: java.lang.IllegalStateException: WFLYEE0042: Failed to construct component instance    Caused by: javax.ejb.EJBException: java.lang.RuntimeException: com.axiossystems.assyst.exceptions.SchemaVersionException: SCHEMA VERSION MISMATCH    Caused by: java.lang.RuntimeException: com.axiossystems.assyst.exceptions.SchemaVersionException: SCHEMA VERSION MISMATCH    Caused by: com.axiossystems.assyst.exceptions.SchemaVersionException: SCHEMA VERSION MISMATCH\"},    \"WFLYCTL0412:

1
D
Do Gooder (Customer)
8 months ago
M
Do Gooder (Customer)
mancelticDo Gooder (Customer)
asked in assyst General

Assyst Search Error Message

We have had multiple users (including myself) receive the attached system error message. This issue is very sporadic and does not occur all the time. In addition, it’s not repeatable, so whatever activity the user was doing when the error happened, if they go back in and do it again it always works fine. I’m only aware of this occurring on Assyst Web not our self-service portal. We have not been able to find and pattern or reason for this random system error.Has anyone else encountered this and if so, did you find any root cause and were you able to prevent the issue from occurring?

1
G
Do Gooder (Employee)
8 months ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
posted in assyst General

CMDB Demo

Hi All,We’re considering moving forward with implementing a CMDB and prior to presenting to our leadership for approval of a SOW etc was wondering if anyone would be willing to host a brief demo of their CMDB instance?We are a healthcare organization with both owned and managed facilities and are working out the discovery side of things given all of the tools and applications we are utilizing in our environment currently.Even if it was a brief video vs a full on demo I think anything would be helpful to show or have on hand for reference if at all possible.Let me know if this works and

4
K
Do Gooder (Customer)
8 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Discontinue Secondary Service Department

We have requirement to remove a particular secondary SVD from multiple Assyst Users.We created an ETM Mapper with Resource as “Secondary SVD” and Record to update as SVD and Assyst User Shortcode. But it is not picking up any record.

2
M
Do Gooder (Customer)
8 months ago
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General

Modification of System Forms

Hi, My colleagues and I noticed some time ago that some system forms, such as the Building form, cannot be edited (at least from the customizer). Is there a workaround to this, or a way to modify it? Similarly, is there a way to create custom lookups on tables that aren’t the Item, Cost Center, or Contact User tables? We haven’t found a way to do this yet, but it would prove very useful. Our environment uses assyst 11.2.3. Thanks!

3
A
Hero (Employee)
8 months ago
T
Do Gooder
TSCDo Gooder
asked in assyst General

Mailimport via ETM

Hi everyone! Maybe you can help a newbie:When we read mails from a mailbox via ETM to create a ticket from them, the ticket is properly created in Assyst. But the original mail is not deleted in the mailbox. As a result, the same process is created over and over again. Where can I set in the ETM channel that the mail is deleted after successful import? Thank you very much!Torsten

3
Arnaud Le Tollec
Do Gooder (Employee)
8 months ago
A
Sidekick (Customer)
AbdullahSidekick (Customer)
asked in assyst General

Conditional Expressions

Hello  I would like to know if there is anyway I can print out a “String” based on the parent task field value $CURRENT_VALUE + “Reporter Name” + $new.affectedUser.name +"<br>" + "Technology = "+ $new.parentEvent.W("TECHNOLGY").name +"<br>"+ "Start Date = "+ $new.parentEvent.W("ACCESS_START_DATE") +"<br>"+"TEMPORARILY_ACCESS"+" == "+ $new.parentEvent.W("TEMPORARILY_ACCESS") So basically what I’m trying to do rather than the users in each task have to access the main record I want to output the fileds directly from the parent ticket into the tasks, which I have done successfully,   my problem is the field “Technology” is a visibility filter based on value for multiple WebCustomGroupswhich are not in common  so I would like to show a different text output for each value of “Technology”right now most fields on the form shows as NO VALUE and I want to hide that to only show the detail for the chosen webCustomGroup   

1
Arnaud Le Tollec
Do Gooder (Employee)
8 months ago
A
Sidekick (Customer)
AbdullahSidekick (Customer)
asked in assyst General

Conditional Expressions Text Output

 Hello  I would like to know if there is anyway I can print out a “String” based on the parent task field value $CURRENT_VALUE + “Reporter Name” + $new.affectedUser.name +"<br>" + "Technology = "+ $new.parentEvent.W("TECHNOLGY").name +"<br>"+ "Start Date = "+ $new.parentEvent.W("ACCESS_START_DATE") +"<br>"+"TEMPORARILY_ACCESS"+" == "+ $new.parentEvent.W("TEMPORARILY_ACCESS") So basically what I’m trying to do rather than the users in each task have to access the main record I want to output the fields directly from the parent ticket into the tasks, which I have done successfully,   my problem is the field “Technology” as it is a single select field and act as a visibility filter based on value for multiple WebCustomGroups on the same form,  which have additional or different fields besides the common details so I would like to show a different text output for each value of “Technology”right now most fields on the form shows as NO VALUE when called via the expression a

2
A
Sidekick (Customer)
8 months ago
J
Do Gooder (Customer)
Jayadev.nutakkiDo Gooder (Customer)
asked in assyst General

Automatically copy value from one field to another custom field

I would like to know how to build expression, if possible, to copy a value from one custom field to another Custom field for calculations.

3
NiyomalN
Hero (Partner)
8 months ago
R
Do Gooder (Customer)
raza-mqDo Gooder (Customer)
asked in assyst General

Single Select Fields on submission Form to be populated in Additional Fields or Runtime Parameters in Event Search

How to Single Select Fields on submission Form to be populated in Additional Fields or Runtime Parameters in Event Search ? 

1
A
Hero (Employee)
8 months ago

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