assyst General

General questions regarding IFS assyst.

  • 293 Topics
  • 693 Replies

293 Topics

im_j_sh
Sidekick (Customer)
im_j_shSidekick (Customer)
asked in assyst General

Event Search Form - more specific filters

Hi there,we’d like to search for all active incidents including Major Incidents, alas, incidents linked to a Major as member of the Major Incident group should be excluded. We didn’t find a way to do this. We thought “state” would help, but excluding states is not an option in the search form. Any ideas?Take careMathias

1
Robert Wood
Hero (Employee)
5 months ago
L
Do Gooder (Customer)
lloyd1306Do Gooder (Customer)
asked in assyst General

Customise lookup columns

We currently have a form on assystNET so that users can make software requests. Once approved they are added as an item in our product structure. We want to show a list of approved software's, which we can do using a lookup filter. We also want to tell the users about the software in the hope that in the case of their software not being on the approved list, a software that does something similar is. Can you add columns to the lookup table below? Or does anyone have any suggestions for this? 

1
K
Do Gooder (Employee)
5 months ago
A
Do Gooder
atahaDo Gooder
asked in assyst General

Specify attachment file types in IFS Assyst 11.6

HelloHow I can control and specify attachment file types in IFS Assyst 11.6for example: Allow contact users to attach only pdf and jpg files

1
G
Do Gooder (Employee)
5 months ago
A
Do Gooder (Customer)
AlbertoDo Gooder (Customer)
asked in assyst General

Assyst customizer, add values to a custom lookup without using the customizer.

We would like to be able to add values in a custom lookup definition without using the customizer.We had found a solution via a query on the db which seemed to work, except that we realized that we were no longer able to create lookup values using the customizer. (The idea I had was that the customizer went to read the max(id) of the table somewhere but then by doing the insert it found the id already used by our insertion via query)Have any of you ever done something like this successfully?   The best thing would be to be able to do it with a rest call, but we can't really figure out how to do it

1
A
Do Gooder (Customer)
5 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Process Conditions

We have a workflow where we want a decision take by System based on the Answers of the decision task.We are getting below error on the decision task: 

2
im_j_sh
Sidekick (Customer)
5 months ago
S
Do Gooder
stefan.zigiwaveDo Gooder
asked in assyst General

How to discover the event fields

Hello, I am new to IFS Assyst product, but I have recently started to explore and research the Wiki doc of the product and more precisely the REST API. My main focus and use case is to be able to work with the Events → Incidents (read,create,update) and Service Requests (read,create,update).Based on the Wiki doc and testing by myself I already have example requests how to read/create/update these type of Events, but I still can not fully understand the basic - the discovery of the schema and the raml documents https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Integrations:assystREST#Discoverability I would like to know how to read and understand the following things:the full list of the local fields (properties) of the events how to get the reference fields (for example: to know that affectedUser is another entity/collection and so on...) what are the supported Actions for the relevant event type and what are the actionType IDs - for example I realised that to create a comment to

2
S
Do Gooder
5 months ago
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst General

User lookup - UsrItem relationship

Hi all,What are we trying to do?We need to know how to limit a contact user search on a custom field to where the userItem relationship is NOT discontinued and exclude those that are.The backgroundOur objectiveWe are trying to clear down legacy user-item relationship data in our system and avoiding a hard delete where possible.How we are currently set upWe hold our cost centres as CIs and create relationships between these items and our approver’s contact users records. our forms have two fields working in tandem, which cost centre they want to use and which approver to direct the approval to.Dual field screen shot The lookup filters on the budget holder custom field is…select usr.id from usr as usr inner join usr.userItems as usrItems where usrItems.item.shortCode=(@*@$new.W('COST_CENTRE').shortCode@*@) and usr.shortCode <> @*@$new.affectedUser.shortCode@*@Note, this also prevents the affected user from approving their own spend.Why is this not working for us?Because the contact

2
S
Hero (Customer)
5 months ago
M
Do Gooder (Customer)
mwinn2480Do Gooder (Customer)
asked in assyst General

assystNET won't load after upgrade

We upgraded to assyst version 11.5.1 and I have one user who cannot get assystNET to load at all. She just gets a blank white screen. We have tried the following but nothing has worked.Cleared browser cache/history Cleared temp files Cleared roaming files Restarted machine Tested in a different browser (Edge since it was initially happening in Chrome Tried different instances in Citrix (Chrome and Edge) Tried different instances on a VM (Chrome and Edge) Updated Chrome on the VM to match the newer version locally

4
R
Do Gooder (Customer)
6 months ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General

Maintaining KP's in test and prod for service desk training

We currently use our test environment for training our new service desk staff on IFS assyst, however, we currently do not update any knowledge procedures in test so when they are doing the testing with the new analysts the new analysts are seeing outdated information. It seems like a lot of resource time to update KP’s in test and then production to ensure the environments are in alignment so they can be utilized for training new hires. Have you ran into this before? What do other clients do in this scenario? What do you do internally for IFS to maintain the test environment? We are making changes non-stop the KP’s (we have two full time resources who focus on knowledge management) so to maintain KP’s in both environments would be impossible.

3
N
Sidekick (Customer)
6 months ago
D
Do Gooder (Customer)
DwagyZDo Gooder (Customer)
asked in assyst General

Assyst Processes stages

Hi,  Could ask for the stages within the process flow to be only RFC actions not generating Tasks ???for implementing as normal task assyst web 11.3regards Ziad

2
D
Do Gooder (Customer)
6 months ago
K
Hero (Customer)
KevinMHero (Customer)
asked in assyst General

Authentication with AAD Guest Users

Hi All,  We are trying to get guest users on our AAD to access our AssystNet. However when we use the UPN which is formatted as “Firstname.Surname_<Third Party Domain>#EXT~@<Our Domain>.onmicrosoft.com” as the contact users login field beginning ad-. The user is receiving a SAML error.  Has anyone had any success in granting guest users access to their assystNet with AzureAD authentication? 

1
K
Do Gooder (Employee)
6 months ago
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General

Auto-Populate field based on other fields

Hi I would like to ask if there is any way to Auto-Populate a field based on the content of other fields for example:we have 2 fields: 1- Start date 2- End date then we have a field called “ Duration “ to be populated automatically  based on math calculation of start and end date. 

2
R
Do Gooder (Customer)
6 months ago
Ralf.Wich
Do Gooder
Ralf.WichDo Gooder
asked in assyst General

Request for new Hardware (Service Catalogue)

Hi Together, Facing an issue while performing the Request process to be completed:created a new Prcess for Ordering but can not execute the Phase actions . Always in every stage/phase get the message:“The current stage contains mandatory tasks which must be resolved before the next stage can be proceed” But there are no tasks listed to  be resolved. Maybe someone has a hint regarding this Thanks in advanceRalf

1
Arnaud Le Tollec
Do Gooder (Employee)
6 months ago
N
Do Gooder (Customer)
NicoDGDo Gooder (Customer)
posted in assyst General

csg field in knowledge categories

Today it is not possible to enter a customer (csg) to a knowledge catagory.Unfortunately therefore it is possible for the users to see every knowledge catagory in the “explorer tree menu”.It would be more customizable and manageable if there would be a csg field in the knowledge catagory.So that not all users would see all the catagories, but only the related one specified.

4
N
Do Gooder (Customer)
6 months ago
S
Do Gooder (Customer)
Sc3Do Gooder (Customer)
asked in assyst General

Multiple Decisions in one task possible ?

Hi, I am trying to build a new Workflow Process with the Process Designer in assyst v11.5I am not fully familiar with the Workflow expressions, and ho it can help me in aceiving this, but I have a vague idea how they work. Anyways, in that workflow process, at some point, a Decision Task would be assigned to a specific SVD (support team) and the decision they will need to do has 2 more “sub-levels”So, to summarize, that could be something like that:1st Decision Task  = Select the “Level of approval” , let’s say between “Rejected, Level1, Level2 or Level3”then the 2nd decision they neeed to make would be, if Level1 to 3 is selected, then decide if affected user can use “BYOD” or “Company Devices”and last, 3rd decision would be, for each of the above choices, Decide if user can use “any type” of device, or “Phone Only” or “Computer Only”…I know I could build something that would be “nested” and trigger those 3 different tasks, one after the other, in 3 different events, but I don’t find

1
R
Do Gooder (Customer)
6 months ago
N
Sidekick (Partner)
NuwanthikaSidekick (Partner)
asked in assyst General

AssystWeb User Login Setup

Hi All,I have created an assyst user but I couldn’t find where I can setup the username and the password for the user. What am I missing? Note: I’m creating this user to log in to AssytWeb.          Regards,Nuwanthika  

5
A
Hero (Employee)
6 months ago
A
Sidekick (Customer)
AbdullahSidekick (Customer)
asked in assyst General

Updating Item Relations

Hello I have been trying to create a relation between all Items to build the CMDB,  although it is available in the Item form I haven’t found a way to do it in bulk  what I need to update Relations  I generated DWM file but there was no file for the relation I have tried to do it through AssystETM with different channels but couldn’t find the fields for relation to link an item to another item I see the relation through “Item Relation” but there is no source and destination on the assyst Resource “Item Relation”AssystETMany idea on how to link it,Thank you in advance for your support

8
M
Do Gooder (Customer)
6 months ago
N
Do Gooder (Customer)
neha28Do Gooder (Customer)
asked in assyst General

Adding custom fields expressions in Action Templates

Hi,I'm working on an Action Template and require the custom field values in a form entered by the user to automatically populate into the template.As of now, we are only capable of pulling Standard field values of a form, but my question is for Custom field in a form. Is it possible to get them auto-populate by writing expressions? If so, then please let us know. Also is it possible to grab the details of the user from his/her contact-user profile using an expression in the template? Below is a Service Offering Form and we need some of its CUSTOM fields to automatically populate in our Action Template.A form with Custon fields highlighted.Thank you in advance.

2
R
Do Gooder (Customer)
6 months ago
A
Do Gooder
atahaDo Gooder
asked in assyst General

Error while open customizer

Hello.         I am unable to open customizer when ever I tried to open it it’s always give me this errorjava.io.IOException: Server returned HTTP response code: 403 for URL: https://saned.iau.edu.sa:443/assystweb/applets/customiser.jar    at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection.access$200(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)    at java.security.AccessController.doPrivileged(Native Method)    at java.security.AccessController.doPrivilegedWithCombiner(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)    at com.sun.deploy.net.HttpUtils.followRedirects(Unknown Source)    at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)    at com.sun.

6
A
Do Gooder
7 months ago
jyork
Sidekick (Customer)
jyorkSidekick (Customer)
asked in assyst General

CSS hack to "level" Filter and Search for Services

Has anyone come up with a CSS hack to “level” these 2 divs so that they are on the same line. This one has been driving me crazy for some time, not sure why they are not level out of the box.  

2
jyork
Sidekick (Customer)
7 months ago
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General

Date of Last Action Event Monitor

There seems to be a bug pertaining to the date of the last action field. For example, if I create an event monitor where I want to find all events where the “Follow-up Request” action was the last action taken, it works correctly. But, if I indicate that I’d like to find events where that action was taken, say, at least 5 days ago or more, the date filter doesn’t apply. In fact, it’ll still show events where the action was taken the same day that I am running the query. I’ve tried looking in the release notes but I can’t find any mention of this bug. My organization is running on assyst 11.2.3.

3
D
Do Gooder (Customer)
7 months ago
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General

Service Request Model Event

Hi, Simply wondering if there is a way to create a model event for events of the Service Request type? It seems to be possible for Changes, Incidents and Problems, but not Service Requests. Perhaps it is possible in the latest versions (my organization is running on assyst 11.2.3), but workarounds are appreciated as well. Thanks!

3
R
Do Gooder (Customer)
7 months ago
Ralf.Wich
Do Gooder
Ralf.WichDo Gooder
asked in assyst General

Self Service Portal Search no Results

After typing a text into Serach field and click search, every time the same result : cannot find. seems to be a bug in serch engine related to Assyst NET

2
Ralf.Wich
Do Gooder
7 months ago
A
Sidekick (Customer)
asutliffSidekick (Customer)
asked in assyst General

Item & Contact User / Organisational Structure

Hi all,We have a support ticket outstanding for something however, in the meantime - we would like to see if the community has experienced similar issues or have any workarounds.When we update organisational information on our contact user records (Section, Department, etc) we would expect that our item records also update to reflect the change. Unfortunately, this does not happen and reflects poorly in our reports.For example Screenshot #1 was correct at the time of asset allocation however, Rob has now had an org structure change as per Screenshot #2 which we would like to see on the item record.Screenshot #1:Screenshot #2:Thanks in advance.

6
price-r
Do Gooder (Customer)
7 months ago
M
Do Gooder (Customer)
mchendDo Gooder (Customer)
asked in assyst General

Formatted Text Editor Toolbar query

First time logging a question here so go gently!I am creating some forms in the Customizer and would like some of the fields on each form to have the Formatted Text Editor toolbar but only one field (Description) on each form by default has this functionality and I cannot see how to create new fields that have this or amend the format of existing fields.These are required so that users can paste images into the fields.Anyone know a way around this? :)

1
LukaszK
Do Gooder (Employee)
7 months ago

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