IFS Combined CollABorative: Tech Talk Session – IFS x SustainabilityDate of Meeting: 13 May 10:00 AM US Eastern Time Sophie Graham and Caitlin Keam Presentation:Slide: AgendaI'm going to whiz through a couple of points of context on sustainability. Why are we talking about it so much and some of the key trends that we are seeing. And then how businesses are reacting. So, a bit of scene setting background, some of the key trends in sustainability to watch. And then I'll touch on as well, what we are doing at IFS. And we can talk about our approach at IFS, how we're reacting to some of these trends and where we see some of the opportunities are, really importantly. And one of those for us is clearly around our customers and how we support our customers with their sustainability goals. And I'll hand over to Caitlin then to talk through some of the product capabilities and some of the new and exciting innovation that we're developing in R&D. We're really keen to hear from you. Everythi
IFS Combined CollABorative: Tech Talk Session – IFS x SustainabilityDate of Meeting: 13 May 10:00 AM US Eastern Time Sophie Graham and Caitlin Keam Presentation: Slide: AgendaI'm going to whiz through a couple of points of context on sustainability. Why are we talking about it so much and some of the key trends that we are seeing. And then how businesses are reacting. So, a bit of scene setting background, some of the key trends in sustainability to watch. And then I'll touch on as well, what we are doing at IFS. And we can talk about our approach at IFS, how we're reacting to some of these trends and where we see some of the opportunities are, really importantly. And one of those for us is clearly around our customers and how we support our customers with their sustainability goals. And I'll hand over to Caitlin then to talk through some of the product capabilities and some of the new and exciting innovation that we're developing in R&D. We're really keen to hear from you. Everyth
IFS Service CollABorative: Tech Talk Session with Stephen Jeffs-Watts, SVP Service Applications at IFSDate of Meeting: 17 April 2024 10:00 AM US Eastern Standard Time Stephen Jeffs-Watts Presentation: Slide: Service Management Collaborative Product UpdateI'm Stephen Jeffs-Watts based out of the UK, I'm the head of the service applications group in R&D. I've been at IFS for the best part of 18 years and leading the service management part of our R&D since March 2020. Before that I was the product manager for this area, both the product manager for FSM and for the service capability in what was IFS applications at the time. And I did that for about 3-4 years before taking over the whole thing. I’m accountable for everything that we're doing at the moment in service, but I'm certainly not the person that's doing it all. By the end of this year, we'll be close on 300 people in my group. That's 300 people that are focused just on service management features and functions. The capab
IFS Digitalization CollABorative: Tech Talk – R&D with Andrew Lichey, VP of Product Management for AI Strategy at IFSDate of Meeting: 19 March 2024 10:00 AM US Eastern Time Andrews Presentation: Slide: IFS CollABorative Data PlatformPart of the reason we do these sessions is to provide updates on a periodic basis on what's changing and what's new within our IFS product suite. And as one of the things that's new, I've changed roles. Last time I talked to you was in October, I was the VP of Product Management for the platform group. That's the group looking after the infrastructure that we run IFS cloud on top of. I've since moved over to the AI strategy side, so I'm now in the VP of Product Management for AI strategy. Hence, what you're going to get a lot of today is some of the things that we're doing. And one of the major things that we're doing on the AI front. It's hard to understate, just how important the AI is and how it's revolutionizing everything that we're doing with in
IFS Digitalization CollABorative: Think Tank – Meet the Member with Lance Schultz of KLN Family BrandsDate of Meeting: 16 April 2024 10:00 AM US Eastern Standard Time Lance Schultz Presentation: Slide: Who is KLN Family Brands?About KLN Family Brands. We're based in Perham, Minnesota. We were founded in 1964. A family owned company and we really have kind of three unique business units. I'll talk about each one of them just for a couple minutes in not in too much detail, but we've got facilities that creates pet foods and then we've got some that do food for humans as well. We're on both sides of the aisle. A little bit from manufacturing perspective and we're really focused on our community. So, our ownership does a lot of different things with different companies, whether that's dogs that we put into hospitals, whether that's have a training facility located in a suburb of Minneapolis that does Soldier 6 training for veterans and people that are suffering from PTSD and different th
IFS Assets CollABorative: Think Tank - Regulatory Compliance with Jon Mortensen, Global CTO EAM at IFSDate of Meeting: 18 April 2024 10:00 AM US Eastern Standard Time Jon Mortensen Presentation: Slide: IFS CollABorative Asset Management March 2024As Global CTO, I'm responsible in many ways for the strategic direction of the IFS cloud EAM solution, but I'm also suffering from scope creep. Which means essentially I am looking at everything that has to do with asset centric across not just IFS Cloud but some of the solutions that we have procured to compliment IFS Cloud and one day hopefully will be folded into IFS Cloud as well. So, from that perspective, I'm always going to be interested in what people are doing with the product in particular, what people want to do with the product, which is probably more important than what people are doing with the product, and I'm interested in particular in the use cases that are being evolved to be used in the product and workarounds that people
IFS Assets CollABorative: Tech Talk Session with Jørgen Rogde, VP Asset Management at IFSDate of Meeting: 21 March 2024 10:00 AM US Eastern Time Presentation: Slide: IFS CollABorative Asset Management March 2024We have a special treat for you today, we're actually going to show you. I'll talk about some of the things that are up and coming in our software and I've got some colleagues with me to help present that.Slide: AgendaMy name is Jørgen Rogde. I'm based out of Norway and head up the asset management part of our R&D organization. And today, I'm going to give you a brief overview of some of our strategy updates that we have in the asset management and EAM area. And then we're going to go into a deep dive around failure modes, effects and criticality analysis. This is an investment that we are intending to do now for 24R2. We will also overlay that with the application of AI and with me on the call I got Shamila and Christian, who will be the main people they're going to talk t
IFS Service CollABorative: Tech Talk – Making the Most of Planning & Scheduling OptimizationDate of Meeting: 20 March 2024 11:00 AM US Eastern Time Presentation: Slide: The Team OnlineJonathan – I lead our solution consulting practice for service management in IFS and go to market activities related to that. I am a long time PSO Super user. I've been using it pretty much every day since I joined IFS 7-8 years ago. I’ve been part of so many implementations.Slide: AgendaWhat we'll talk about, first of all, the power of PSO. Common challenges which we always face when we implement PSO. And then we'll shift gears to what are the best practices for getting the optimal results with PSO. And #4 which I really look forward to are the features and capabilities to be aware of, or features and capabilities which you might not be aware or might not be using today which you maybe should be using, to get more out of out of PSO. Because there has been quite a lot of innovation on this feature set
IFS Combined CollABorative: Think Tank – Human Centricity: Trends in Recruiting, Hiring & Retention with Guest Speaker Lauren Winans, CEO of Next-Level BenefitsDate of Meeting: 20 February 2024 10:00 AM US Eastern Time Lauren Winans Background:CEO of Next-Level Benefits 6 years at IFS Corporate HR for about 20 years Corporate HR roles at large global organizations, specifically the employee benefits and compensation functions Five years ago, started an HR consulting business Helping HR teams in small, medium and large businesses tackle their HR projects, their people projects, look at things a little more strategically, but also help from a tactical hands perspective. Does a lot of work on an interim and fractional basis. Has a team of about 31 Presentation:I've been really focused on developing employee culture, employee experience, engagement. Creating strategies with people at the center of them, working really closely with leaders across an organization, as well as those in the
IFS Combined CollABorative: Think Tank – Human Centricity: Trends in Recruiting, Hiring & Retention with Guest Speaker Lauren Winans, CEO of Next-Level BenefitsDate of Meeting: 20 February 2024 10:00 AM US Eastern Time Lauren Winans Background: CEO of Next-Level Benefits 6 years at IFS Corporate HR for about 20 years Corporate HR roles at large global organizations, specifically the employee benefits and compensation functions Five years ago, started an HR consulting business Helping HR teams in small, medium and large businesses tackle their HR projects, their people projects, look at things a little more strategically, but also help from a tactical hands perspective. Does a lot of work on an interim and fractional basis. Has a team of about 31 Presentation: I've been really focused on developing employee culture, employee experience, engagement. Creating strategies with people at the center of them, working really closely with leaders across an organization, as well as those in t
IFS Assets CollABorative – Think Tank: The Role of Safety & Permitting in Asset ManagementDate of Meeting: 30 January 2024 09:00 AM US Eastern Time Bas Beemsterboer Presentation: Slide: Fatal and non-fatal work-related incidentsWe wanted to make you aware of this asset management trend report which has some links to safety too and that is available to download if you didn't do that already. There's a link at the end of the presentation that you can find. It doesn't cost you anything and there might even be one chapter written by me. That's not why I ask you to download it, but there's a lot of expertise in it and it's the results of a questionnaire of 430 asset managers in our ecosystem that could always be interesting to get additional ideas. And that does not only related to safety. It is related to basically anything asset management.Slide: Fatal and non-fatal work-related incidentsSo, I did a little bit of research that I've done before and you may be aware of these numbers or
IFS Digitalization CollABorative – Think Tank: Customer Centricity in the Digital AgeDate of Meeting: 22 January 2024 11:00 AM US Eastern Time Sarah’s Research: When we have asked for feedback at different points on topics that you all would like to see covered, one of the things that came up quite a bit was customer experience, customer centricity and things related to that realm. So I thought we could have a bit of a conversation on that today. I will share my screen just quickly to get us started, but again, I'm going to be relying on you guys to contribute to the conversation. So just think about that.Slide: Customer Centricity in the Digital AgeOK, so some of the things I thought it would be interesting to talk about as a group today are, what are the most challenging customer pressures that you guys are thinking about through the lens of digitalization? Where are you in an Omni channel approach, and what preferences do you see from your customer base. How are you balancing the
IFS Service CollABorative: Think Tank – KPI’s/Measurements of Service SuccessDate of Meeting: 23 January 2024 11:00 AM US Eastern Time Topic / Discussion NotesQuestions / Answers / Feedback / Responses:Q: So, we have a small group today. So, I thought we would start to dig in a little bit to a discussion around KPIs and how we measure success, because I think it's an area that I think is evolving for organizations and it's an area that has come up quite a bit when we ask you all what are you interested in discussing. And so, I think we have a session dedicated to this topic later on in our agenda for the year. However, I thought it might be a good tiptoe into that conversation, and it might also give us so my ideas of what to kind of prep or plan for that bigger conversation. So one of us was just sharing their accomplishments from 2023 because he's working on compiling all of that right now. And so they were able to increase calls per day, and then in the call center, increase SLAs a
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IFS CollABoratives: Tech Talk Session with Raymond Jones, SVP Unified Support at IFSDate of Meeting: 12 December 2023 10:00 AM US Eastern Time Raymond Jones Background:SVP Unified Support 6 years at IFS Predominately worked in IT industry Previously worked at Microsoft in various technical architectural roles in the cloud space Previously worked at Oracle and ran Oracle Fusion Cloud, which is their HCM equivalent in Europe for over four years Presentation:Slide: IFS Unified SupportSo in that six year journey, IFS was predominantly what we call a software vendor and ISV, managing customers, deploying software, predominantly on premise. And as I made that distinction, my job, my very first job here at IFS was to build out how cloud capability using all the expertise and experiences in building that capability of Microsoft and Oracle. And we started that journey, as I say, six years ago. And we have certainly built ourselves to be a capable service provider in the cloud, in respect to IF
IFS CollABoratives: Tech Talk Session with Raymond Jones, SVP Unified Support at IFSDate of Meeting: 12 December 2023 10:00 AM US Eastern Time Raymond Jones Background: SVP Unified Support 6 years at IFS Predominately worked in IT industry Previously worked at Microsoft in various technical architectural roles in the cloud space Previously worked at Oracle and ran Oracle Fusion Cloud, which is their HCM equivalent in Europe for over four years Presentation: Slide: IFS Unified SupportSo in that six year journey, IFS was predominantly what we call a software vendor and ISV, managing customers, deploying software, predominantly on premise. And as I made that distinction, my job, my very first job here at IFS was to build out how cloud capability using all the expertise and experiences in building that capability of Microsoft and Oracle. And we started that journey, as I say, six years ago. And we have certainly built ourselves to be a capable service provider in the cloud, in respect to
IFS Assets CollABorative - Think Tank Session – 2023 Retrospective + 2024 Ramp UpDate of Meeting: 16 November 2023 10:00 AM US Eastern Time Slide: IFS Assets CollABorativeIf you look at these topics, which would be the ones where you would say that you would shout out and say, hey, this is something that I would like to discuss, not from a demo perspective, but to really share knowledge on in the coming years.Predictive & Perspective Projects & Capex Digital Twin Safety & Permitting ComplianceQuestions / Answers / Feedback / Responses:Q: I was at a mining event in Australia 2 weeks ago. Everybody is talking about sustainability. I don't know how it is in the north of the US, you may have a different angle to all of that, but it's about electrification of the mines, it's about electrification of the vehicles. It's about community inclusion. I mean, everything is ESG and sustainability. How does it resonate with you guys? R: Yeah. Certainly it's at the forefront. So, of our
IFS Service CollABorative - Think Tank Session – 2023 Retrospective + 2024 Ramp UpDate of Meeting: 09 November 2023 10:00 AM US Eastern Time Sarah’s Insights – Top Themes of 2023Slide: Agenda – November 2023I wanted to use today's time to sort of do a bit of a look back on the year, a look ahead to next year, get some feedback from you all, talk a little bit about as much as you guys are willing to share some things with one another and we'll see how we get on. So, what I want to do to start is just talk a little bit about 2023. I'm going to sort of recap what happened in this group and if we want to talk about any other major trends, themes, etcetera, we can do that. I want to share with each other, maybe a lesson learned or an observation that we're reflecting on from the year. Take a look at 2024 and talk a bit about what we think 2024 might bring, what some of the focus areas are for you all going into next year, etcetera. And then I also want to spend some time getting some feedb
IFS Digitalization CollABorative - Think Tank Session – 2023 Retrospective + 2024 Ramp UpDate of Meeting: 08 November 2023 10:00 AM US Eastern Time Sarah’s Insights – Top Themes of 2023Slide: Agenda – November 2023What I want to talk about is looking at what went on in 2023 both topically and also just as a group what we've done. I'd like to have a discussion around what's something we've learned this year. I think that's interesting to share and that could be something you learned in these sessions, it could be something you learned in your role, it could be something you learned in life. We're going to take a little bit of a look ahead at 2024, and then I want to spend some time getting some feedback from you all on this group, the CollABoratives. This was our first year. I can also share with you some of my thoughts on what went well and what I still want to work toward and then chat a bit about what you would like to see next year. So that's the game plan?Slide: 2023 Retrospective
IFS Assets CollABorative - Tech Talk Session with Jørgen Rogde, VP, Asset Management at IFSDate of Meeting: 26 October 2023 10:00 AM US Eastern Time Jørgen Rogde Presentation: Slide: IFS Assets CollABorativeI’ve got Martin Harris with me today as well. So, he will help me with a bit more into the details on some of the topics that you may ask questions about, so we'll cover topics in detail that you're interested in. And obviously as we're quite a few people, feel free to ask questions as we go along. The plan is to first of all, do a recap of what we did release in 23R1 earlier this year, and then talk about what's coming now in 23R2. What we're currently planning on doing for the next coming release of 24R1 and then what we have a slide on candidate topics as well. I do have a number of backup slides to some of this, so if we end up going through some of these things quickly, then we have some time for discussion, because although you're getting information from me that I see an opp
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