I’ve read similar topics but the answers are not helping in my scenario. Currently, when a transport task is executed, mobile users must either do a full initialization or need to manually sync ‘inventorypart’ and ‘inventorypartinstock’ in order for the recipient to get an in-transit record to receive the part. What is the most efficient way (and causes the least performance reduction) to make these entities sync after the transport task has been executed? Is there a custom event that needs to take place, do I edit the entity to sync ‘on changes’, etc..? Thank you for your assistance.
Scenario: A work task was assigned to a technician from Cloud to MWO. The work task was cancelled on Cloud, but the MWO technician already began travel or started work (created a clocking). The Cloud syncs with MWO and a work task is allowed to have a start time clocking and is in the cancelled state. An additional assignment is created from the existing work task and is completed. Question:How can the work task be in a finished state when the original cancelled work task cannot be modified with a stop time? In its current form, the work task can neither be reported nor finished because their is a clocking without a stop. ** this issue is preventing our client from billing their customer and needs a quick resolution ** Thank you
I have a customer whose technician is completing work orders and the assignment status remains as ‘OnRoute’ even though he completed all the steps and finished the work task. The technician utilizes the travel option to travel to / travel from the job location. What are some possible causes for this status change issue? Is this a bug and/or human error with selections that the MWO app is allowing to move forward in the work task process with? And is there a functionality as an admin to manually change the assignment status?
I understand IFS FSM is a stand-alone application at the current moment and there is some word that it is being integrated with IFS Cloud. What is the future of FSM? Will the stand-alone application be integrated fully with IFS Cloud and cease to exist as a stand-alone application called ‘FSM’, and instead be called Enterprise Service Management (ESM) going forward? Also, being that PSO is connected to FSM, will it also be integrated fully into IFS Cloud? Thank you.
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