I have a request from our back office: is it possible to change the title (and possibly content) of the service order report e-mails sent by SAs (from mobile). We would like to include the TAG from the serviced product - this is a request from some of our large accounts that gets tons of reports.
Question from customer: Currently in service order Astea is rounding costs for every activity and summing rounded costs. For example, two technicians went to repair for 1:25 hour each. 1:25h is 1,41666666666 but Astea is counting 1:25 as 1,42.Calculation from financial tab Astea: 1,42 * 65 + 1,42 * 65 = 184,60 zl.It should be with rounding cost only on final summary.1,4166666666666 * 65 + 1,41666666666 * 65 = 184, 1666667 = 184, 17184,17.
We are using V14.5A common issue we get is that people, having quoted current prices in a Field Quotation, then turn that into a Service Order but when they come to invoice, if the price book was since updated, they get the new prices, not those quoted. This is a particular problem at the end of the year when prices are update for the next year.We cannot set the “Quote Type” to “Fixed” because the final invoice is often different to as quoted (i.e. the quote could include 3 parts but only one gets used in the final repair).When preparing to invoice, if we click on the “Display Prices” button, you can immediately see the prices change but even if you do not click that button, the prices will change when you click to invoice anyway.Is there any setting we can change so that when we invoice, the prices used are those from the quotation and not the latest prices from the PriceBook? Or any other suggestion.ThanksChris
Hi,On the 15.4 Release, we have the customization option : Attaching an .xml file to a .pdf ReportWhen the report is exported, the xml will show as an attachment in the .pdf file. Could you share an example of a report with a xml file as attachment on the report ? and the xml used for this example ? Thanks and Regards anthony
we will have refrigentant bottles on stores and that's enforce us to have warehouses per some stores at the system. Because of that, technicians should have feasibility to consume refrigerant from these store warehouses. Could you please check feasibility to consume material in mobile application from different warehouse than default?
In Production (and UAT), on Tablet (it's OK in BO), in a service order or a quote, technician add a file whose title contains an accent and he can see this file in attachment. If he changes something in the service order or in the quote and if he checks attachment again, file has disappeared.This problem is solved if we change name of this file and delete accent (ex : e instead of é).How do we make sure that all characters can be accepted in the file labels?
This is regarding Astea - S4HANA integration.Can someone please let me know the process involved in configuring the Astea Server and application to send and receive API messages from SAP S/4HANA?It will be helpful if you can explain the steps in detail.
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