We created a process flow which updates installed items. This is working well but we noticed that the change is only visible in Mobile after the user reinitializes . If the installed item is changed in Backoffice, the change is visible in Mobile almost immediately. The item.last_change_date field is is updating automatically in both cases. Is there a trick to getting the process flow change to download to Mobile?
Hi there, actually we are not using the Checkbox “Priority SLA” in Customer Contracts by any reason, but as always there is an idea to have a marker on Contract Level showing this contract is more important than others. This should not have an effect on Priority oder Service Level calculations.So I need to know if there is a out-of-the-box functionality behind this checkbox or if I can use it for my purpose without braking anything else. To give you more inside on my question. We do have some customer with a lot of Orders so the single order is not that important in the view of the contracts SLA. But there are also Customers with a very limited amount of Orders on some contracts where missing a single Ticket can have an enormous effect on its SLA. To mark these Contracts somehow I have the Idea to use this “Priority SLA” Checkbox.If this is not an option, I will just create a new Checkbox Field in customizer. Thanks in advance.
Hi,We are getting a few users where Alliance has stopped working for them and all the usual tricks have not fixed the issue (clearing temp folders, deleting the files from %USERPROFILE%\AppData\Local\Astea), so finally they have uninstalled Alliance which used to be the final fix but we are finding that some of them are unable to complete the installation fully. They have tried on IE11, Firefox, Edge, Edge in Internet explorer mode and even in one case changing their PC and still not able to install Astea Alliance.It is very possible that this follows the installation of recent Windows updates so I was wondering if anyone has seen similar issues and if they have figured out a way to deal with it?ThanksDesperate Chris
Is there also a possibility to have the Request Type filled in with a default when creating a NEW Customer Support or Service Order ? Can we somewhere define a default UM Request Type ?
I have been asked by my team if it is possible to move some fields from one sub-page to another. Specifically they want the field Billable moved from the Material Info page to the Material page. for Service Orders I have been able to move fields (within a given page or between sub-pages) by deleting them and adding them again in the desired location. But not Billable. I assume this is because this field as additional logic to it (if you chose Fixed the Price field automatically appears)? To be precise - I can move the fields, but the functionality is gone (value is NULL)
We currently run 2 different companies, with separate profiles, on v12.5. I see that one profile is set up with Line Price Calculation Fixed days per month, while the other have Calendar days. But I can’t find any difference in actual line price calculations between the companies. Bear in mind that all our renewable contracts have a initial periode of 12 months, and we only renew them for 12 months. AM I right in assuming this would only be an issue if they were renewed for a month - as February will have less days than March?
If we use “Save-As” to create a copy of a contract, there is the option of selecting a different Contract Template. It would be nice if that option was also available when renewing a contract too, since sometimes we are changing from one type to another (for example going from the Warranty Contract to a regular one). Is there any option to select a different template when renewing, or could there be?We are using V14.5
Hi, we have had a couple of users that have reported that Astea stopped working for them, possibly after recent updates but then that they cannot install Astea again with MS Edge. As a workaround they finally installed it using Firefox. Is this a known issue and is there something that needs to be set in MS Edge to be able to use it? We have plenty of users that are using Edge without problems but I am worried that we might see more of these issues soon.
What is the best way to take return of material sent to Customer (we shipped wrong Product) - order is not invoiced.I try to change Disposition to Not Used on Material line, but Return Reason is mandatory. No Return Reasons are avaliable - we do have 4 return reasons in the Return Reasons table
Is there a more effective way of managing multilingual description fields than through XML API imports? Would love to move this responsibility to users that don’t work with imports.
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