Hi ,This issue has been fixed in 23R2 SU4.Regards,Uthpala
Hi,You can get some basic understanding about the functionality by following through the process models and documention in product documentation. https://docs.ifs.com/ifsclouddocs/23r2/ProcessModels/Process_Model/DefineWorkflowConfiguration.htmAbout Workflow Configurations : https://docs.ifs.com/ifsclouddocs/23r2/DefineMaintenanceBasics/AboutWorkFlowConfiguration.htmAbout Surveys : https://docs.ifs.com/ifsclouddocs/23r2/DefineMaintenanceBasics/AboutMaintenanceSurveys.htm regards,Uthpala
Hi,You may have to generate a report from the answers saved in back office using a reporting tool . The reporting tools should have options to print as well.
Hi,Please send a support case with the exact scenario so that it can be investigated further. Thanks.Kind regards,Uthpala
Hi,It is bit strange why only one of the apps is working. Can you check the following. 1) If you have given the same site access to both grouped push users ; IFSSERVICEENGAPP and IFSIFSMAINTENGAPP 2) No. of allowed Sites per user does not exceed 803) Check if there are any errors in Solution Manager\Mobile Apps\Logs and Queues\Grouped Push Transaction Queue4) Check if there are any errors in Solution Manager\Mobile Apps\Logs and Queues\Grouped Push Transaction Traces5) Check if there are any errors in Solution Manager\Mobile Apps\Logs and Queues\Logs6)If you made any changes, Intiialise the device and check again. You can try Sync Now as well.If none of the above works, please send a support case, so that it can be investigated further.Kind regards,Uthpala
Hi,For Maintenance App, make sure you have given site access to the grouped push user.You can read more about Object sync in product documenation. https://docs.ifs.com/ifsclouddocs/23r2/WorkProcessing/AboutMobileObjectSync.htm.Regards,Uthpala
Hi,In 24R1, it will be possible to make capturing measurements on task object and task step objects mandatory through workflow configurations. A reminder to capture measurements will be given when set as mandatory.Regards,Uthpala
Hi Roshan,This is a known issue and it has been fixed. It will be available in the next Service Update.Regards,Uthpala
Hi Laura,This functionality is not available in 23R2 but we will be adding this in the next release, i.e.24 R1
Hi, As mentioned by Andre, this functionality will be availble in 24R1. In the meantime, you can force the users to return work assignments on completion by disabling keep or remove option. This is possible through workflow configuration. cheers,Uthpala
Hi,Have you granted the required permissions to your permission set ? Check if Security group ServiceNotes has been granted to ServiceEngApp.Regards,Uthpala
Hi,As you have identified correctly, the issue is with how the resources have been allocated. The action ‘Assign Mutltiple tasks’ creates direct allocations. This is the expected behaviour for this action according to the documentation. (refer http://clouddocs/ifsdoc/Greenhouse/Documentation/en//WorkTaskManagement/AboutManualResourceAllocation.htm)Since this is considered as an unallocated demand still remaining ( i.e. work left to do ), the task is not set to Work Done automatically. The issue is not related to mobile and the same behaviour is there in IFS Cloud too. (As this validation happens in backend logic ) . Regards,Uthpala
Hi,Task related Sales Information is not used in the mobile app therefore this entity(JtTaskSalesLine) is not synched to mobile. Usually Service Technicians do not deal with invoicing. May I ask what you are trying to acheive with this or how are you going to use this.Regards,Uthpala
Hi,We found another scenario where unnecessary follow on visits get created . This happens when Report In complete assistant is disabled through workflow configurations and the remainingTime to Complete gets automatically calculated on assignment completeion. The fix is planned to be released in 23.1 SU6. If you find other scenarios , please report a case so that we can investigate.Thank youUthpala
Hi,I believe this issue should be resolved in the latest support tracks. There was an issue previously related to multiple visits and the ‘Remaining Time to complete’ entered from mobile on assignment completion was not evaluated correctly in certain scenarios. The correction was done in both scheduling and mobile areas. Which track /version are you looking at ? If possible, check in the latest track if the issue is now resolved.Regards,Uthpala
Hi,If this setting is set to FALSE , it forces the user to login to shift before starting work. Either way, if there are no shifts generated for the person , this should not be triggered. You can read more about workflow actions in the documentation. https://docs.ifs.com/ifsclouddocs/23r1/DefineMaintenanceBasics/AboutWorkFlowConfiguration.htmPlease raise an issue for this. Thanks,Uthpala
Hi,This is a known limitation in planned returns. We had similar limitations in material issue process which have been resolved in 23R2. Please raise a case so that it can be considered in a future release.Regards,Uthpala
Hi, You can check if shifts have been generated for the person logged in to the MWO, in IFS Cloud. Navigate to Resource Management\Resource Schedules and Capacity\Resource Availability or if it is your own user, check in My Resource shift calendar.You should not be getting this message, if there are no shifts generated.Regards,Uthpala
Hi, Do you mean when you are trying to create a planned return record, you cannot see the required inventory parts in the list of values for part ? In mobile, the parts list is filtered by the inventory parts in the task site. Please check if this is the case in your scenario.Regards,Uthpala
Hi,You can find how to do Resource set up in online documentation under Maintenance Resource Set up.http://docweb.corpnet.ifsworld.com/ifsdoc/Apps10/documentation/en/WorkTaskManagement/AboutMaintenanceResourceSetup.htmRegards,Uthpala
Hi, Technician portal displays only the assignment information of own assignments. For planning/coordination purposes, you can look at Work Order Planning Gantt and Resource Monitoring Gantt in Apps10 in Aurena. Regards,Uthpala
Hi,Adding a further filter criteria for the source connection is currently possible only for PM ACTION . For all other source connections, the filter is applied by checking only the Source Connection for the task.Please add an idea for this enhancement.Thanks,Uthpala
Hi Roel,In that case, someone may have to look into your data and logs to identify the issue. Please raise an issue with all the information you have.Thank you.Uthpala
HI, Does it work o.k. for other serial part numbers ? What is the difference between this part and the other serial parts that work ? What is the link to mobile ?If you have identified a certain scenario that does not work with mobile, you can raise an issue to investigate it further if it is a bug. Regards,Uthpala
Hi,If the flag ‘Mandatory’ is set, you should answer all connected surveys of type ‘Work Assignment’ before you can complete the assignment. ( If multiple surveys are connected ), otherwise you should not get this error.Please report an issue if the issue persists, this may need further investigations.Thanks,Uthpala
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