Don’t know it this help to solve your issue but you can set the office version in the configurator editorif set to Office2003 the export from Alliance will be done as xsl if you set to office 2007 it will be done as xlsx
On our side we use a lot activity’s checklist and it’s working well. You just need to define that the checklist is of type “Activity” and linked the checklist to your activity code.Christophe
the only error i have in the favicon.ico which cannot be found otherwise i have thiswhen i look at the preview i have i will ask the custom about the the primary web server i don’t have access to the environment
Thanks Phil i will log a ticket, i was also think about changing the MOE -700 to pass it to 1 day (i will see with the customer if it’s also acceptable) Christophe
Hi PhilWe only do iisreset and then it’s working again.
for 15.4 do you have a kind of targeted item list which will be implemented into the different SU (except bug fixes) ?Thanks for your feedback
I Philthanks for your feedback i’m going to monitor the record to understand what’s happening, i have nothing in the arch table to see if other data “disappear” from demand_done table
Do you know in which SU we will have the possibility to have the map on one screen and the schedule with activities an other one?Christophe
Hi all thanks for your feedback.Phil the fact to have one single cache running is not a single point of failure ? RgdsChristophe
Hi Phil i have restarted the geoservice but still the same error messages, what i can see in the iis log i have somme error 500 related to the following URL requestUri:"/AsteaMobileEdgeServices/JSONTimeRecording.svc/ProcessGpsUpdateBatch perhaps the error with the no session are related to this URL call
thanks Phil this is working fine ! i didn’t know this trick
i Phil thanks for the update but do you know / are you aware of if a recent windows update could have generate the fact that i need to reinstall all my astea browser and our customer has the same “issue”thanks
Hi Phil thanks for our feedback i wanted first to now what was the std behavior. What i can observed is that all the request trough Astea Publisher for example search on a QBE are sent to the same back end application server and all the requests that open the website for example open a service order, customer center record are sent to to the same application sever which can be different from the Astea publisher site perhaps this is that which is causing the issue
Hi Phil, could you confirm me that when we have Azure application gateway (or load balancer) once a user opened a session for example on VM1 all the queries should be routed on this VM1 and not on the other one which is part of the Azure Application gateway or the loadbalancer ? thanks
Reid the customer is using an azure application gateway 1 the cookie based affinity is enable. Do you have an example of a configuration on azure applicaiton gateway i can compare to the customer configuration ?
for the logout for me it is stored in UTC where as the login is stored in the user or our VM timezone which is in UTC+2.i will log a ticket
HI Reid the crashlytics logs is store where on the mobile device ?
HI Phil could you confirm or not that the partner portal can work with SSO in 15.4 or we still need to have alliance login/password ? (then if we use Azure we will have the MFA according to customer policy)?
Phil Fix is working with the latest instruction to erase some files in the temps folder of users (we had for the same Customer users for which everything was ok and other not)
Hi Do you have an idea when a quick fix could be available ? we have some customers pushing this issue …. thanks for your feedbackRGdsChristophe
Hi Phil i think i will create an issue, what i have seen if that if i change the “start from” date to a start from in which in France we are in what we call “summer Time” the next run is calculated correctly , if i put a date in which we are in France in “winter time” the next run is not calculated correctly. There is an impact for me of the “start from date”
Hi Reid Thanks for your feedback, we have compared between an environment on which everything is ok and the customer one and we have the same settings. Note that we have seen that directly on the server itself if we browse to the mobile url in https://…/ we have the Microsoft login windows but when we use this url outside the VM if have this error messages.(on the VM when we browse to the mobile server the settings is done so that when we call https:// ...: the request “stay” on the server)It looks for us that in the customer application gateway a wrong redirection is done but as we don’t know the exact request calls between the mobile, the identity server and the azure id its difficult to validate this point.RgdsChristophe
Ok Phil but how we schedule an activity in that case ? we need to open it and select the technician ? it looks strange and not efficient at all. RgdsChristophe
Thanks Reid
Hi Mark yes thanks. Could you tell me if this will be also included in V15.4SU4 ? and if this only for .cfg file or other extention which could be added in the global.xml ?Christophe
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