Replies posted by RiSpence

9 Replies

R
Do Gooder (Customer)
RiSpenceDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

From FSM6u7 to u25 - Where did MPM 'perform_create_contract_bill_schedules_for_contract'

Thank you Sanjana.  I have successfully restored these functions.-Richard

2
R
Do Gooder (Customer)
2 days ago
R
Do Gooder (Customer)
RiSpenceDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO - FSM Task Info Opens to the Login Page

Hi Roman, yes we did revert back to the original version of the web.config and based on what we can see, there does not appear to be anything wrong with the syntax of the updated file.  We’ll wait for OS to pick up the case and work with them.  Thanks, Richard.

10
R
Do Gooder (Customer)
3 days ago
R
Do Gooder (Customer)
RiSpenceDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO - FSM Task Info Opens to the Login Page

Hi Roman.  We tried to execute the change above and are now just getting a ‘500 - Internal server error.’  I have created a case with OS to see if they can assist.  Thanks for you help.

10
R
Do Gooder (Customer)
3 days ago
R
Do Gooder (Customer)
RiSpenceDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO - FSM Task Info Opens to the Login Page

We have not fully deployed SSO yet to web client users but some of the configuration parameters are in place.  APP PARAM FSM_AUTHENTICATION_METHODS are currently set to FSM and OIDC.

10
R
Do Gooder (Customer)
3 days ago
R
Do Gooder (Customer)
RiSpenceDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO - FSM Task Info Opens to the Login Page

Yes that is correct.Richard

10
R
Do Gooder (Customer)
3 days ago
R
Do Gooder (Customer)
RiSpenceDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO - FSM Task Info Opens to the Login Page

Hi Roman.  It is set up as a http connection and seems to be consistent with the endpoints. Param Category: Setup TableDataset ID: All datasets (we only have one in this environment)All other functionality seems to be working as expected. Richard

10
R
Do Gooder (Customer)
3 days ago
M
Sidekick (Customer)
MartinFSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Barcode Scanning App

Hi MartinF, we have barcode scanning built into the FSM mobile app to scan a barcode using the iPhone camara which populates a data field on the screen to return the code value.  Is this what you are looking to do?  If so, we can likely point you to the technical resource that did the configuration for us.

1
R
Do Gooder (Customer)
5 months ago
R
Do Gooder (Customer)
RiSpenceDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Values in FSM6 webclient visible for some users but not others

Thank you for the responses.We are continuing to investigate this but the user did check the Chrome browser settings and at the very least it is reporting as being ‘up to date’ and is the same as other users who are not experiencing this issue…They then logged into the web client using the Edge browser and the issue was no longer occuring.  The user tried using a new chrome incognito window and then cleared cache and neither of these resolved the issue.  Any other thoughts would be appreciated.Thank you,Richard

5
roklde
Superhero (Employee)
10 months ago
R
Do Gooder (Customer)
RiSpenceDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM6u7 mx_u - Recommendation on truncation timing

Thanks Lee for the help.  I reviewed a few of the articles and I think we have a path forward.Cheers,Richard

2
R
Do Gooder (Customer)
1 year ago

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