Replies posted by HERNANDEZ-MCI

16 Replies

ChristopheSidekick (Partner)

Alliance 15.4 error on reports trough the web

Hi Christophe,The replay window could not contain all the screen captures. I responded in the attached word.SincerelyMichel

1 month ago

LPHILLIPSSidekick (Customer)

asked in Alliance

Reporting Inconsistency

Are you sure it's the same report ? Users use reports stored in the language of their sessions. The "Batch" user does the same and launches the report in the server system language. In this example (Field_Quote_Report), French users use the report stored in the FR folder, and generally the Bu_Batch_Mgr use files report stored at the root. So they are not the same editions if the files stored in the root and the files stored in Fr folder are not strictly identical. You can copy the files (.rpx) from the FR (your language session) folder to the root to have the same report

5 months ago

ChristopheSidekick (Partner)

asked in Alliance

error message while importing customisation

I have the same problem on my TEST server. I just restart cache and the import is ok

6 months ago

ChristopheSidekick (Partner)

asked in Alliance

error message while importing customisation

HiIt is because the service cache on the server is not runnig.

6 months ago

GizmoDo Gooder (Customer)

asked in Alliance

Add Custom Logo

Hi PhilYes I tried being Customizer (in web with chrome edge browser and in installed client application).The file selection window no longer appears although it appeared in v15.3 !I haven't had time to find out where the problem is.In the meantime, I've worked around the problem with this:Add your logo (with a type = Image)Type = « Image » Save and SaveClose SAOpen MSSM (or another database manager)Run this SQL in order to retrieve the ap_attachment_id of the newly added logo fileSelect all columns to make sure it's the right record and in the “Where …like” condition replace the file name with the file name inserted in the attachment.where ap_file_name like '%Your_File_Name_Here%' SELECT * FROM [dbo].[ap_attachments] where ap_file_name like '%LogoMCI%' AND ap_table_key ='app_setup_miscellaneous' and ap_table_name ='Application_Setup' In the results, copy the ap_attachment_id Run this SQL to modify the values of columns [ap_table_key] and [ap_table_name] using the ap_attachmen

1 year ago

GizmoDo Gooder (Customer)

asked in Alliance

Add Custom Logo

Hello, in version 15.3, I was able to add and replace the logo. Since we are in 15.4.3, we can no longer add or replace the logo. :-(

1 year ago

athobieSidekick (Partner)

asked in Alliance

Field Refno in the Header of Service Order

hIYou can had (or replace ) this section into the file: ...\UIModule\service_order_maint\service_order_maint.uim (on the filestoragepath folder.)This is an example : refno (Référence) is on the second position (=sequence section ) (for information the first position start at 0)and the label is “Référence”.in FRA lang_name... <TopTitle> <file_name>form_asp/service_request_maint.shtml</file_name> <value>refno</value> <sequence>1</sequence> </TopTitle> <TopTitleLabel> <text>Référence</text> <lang_name>FRA</lang_name> <foreign_key>form_asp/service_request_maint.shtml</foreign_key> <foreign_key2>1</foreign_key2> </TopTitleLabel> You can control the value ...The value in the field is “123”

1 year ago

Laurence DEBRIESidekick (Partner)

asked in Alliance

How to write number in subscript in a report ?

Hi you can copy and past this directly on text field…. Tonnage équivalent CO₂(HFC/PFC):and same for this ...teq CO₂

2 years ago

athobieSidekick (Partner)

asked in Alliance

Alliance 15.4 enable modules on the smart client for users not customizer

Hi,The links from the Smart Console are working...Modules can be accessed in smart mode by clicking on a link and then saving it as a favorite.Example, in Smart mode, if we click on the order service link and then on the link to open the customer form (Customer Center), the customer file will open. From there, you can open the customer search module and save this page in these favorite links.It is thus possible in Smart mode, to have access to all the modules related to the interventions (Warehouse, Products, Customer center, Contracts, ...) provided that the security profile of the user has access to the different modules.@PhilHello Phil, when you say "Fixes", does that include bug fixes or just interface improvements?Which means that if a bug is present in a form, for example service order, it will only be fixed in the Web version?The operator using the Smart version, if he opens a service order, will therefore have a file with a bug in Smart mode and he will not have it if he opens

2 years ago

athobieSidekick (Partner)

asked in Alliance

Alliance To fullfill a pdf forms in mobile edge

Hi because the responses of the checklist are not stored in one record but in multi lines records.We transform each records for all responses off the checklist into a single record with all column necesary for the Cerfa (The are a lot of fields :-) ). We do that with an sql procedure into the database. (lines in table checklist-->transformation-->columns in table CERFA)After the record added into this new table (this table is the table of the new module “CERFA”), each records can easely see into the report of the module “Cerfa” and into a sub report included into the report “service order”. We have two possibilities, we search and can edit each Cerfa individualy (with the CERFA module) and we add into the service order report (With a sub report, ) Each time the customer receive his service order report, he have the cerfa document included. An if customer want only the document Cerfa with no service order document, we can send it with the CERFA module report.You can see here our v

2 years ago

LPHILLIPSSidekick (Customer)

asked in Alliance

Add Sub Report UAT

Hi Try to clear cache in Developer menu. You can try change language (or site if you have multi site on the same environnement) too .Just for adding your subreport, after that, you can return to your habitual language. You can try create a new report and adding it on your report. Alternatively , you can try this:Open a report containing a sub report. Copy the subreport and past into your new report.Do not open the sub report yet.You must modify name and query name source before in sub report propreties. Open the new sub report and delete all contens. SaveSave your report and close all.Go to the query folder (“DAL”) into your UI folder name of your sub report.You can try all querys for your UI. Look for a file with .query and open with notepad++ for example the query file .query.Replace in the query section <sql_statement>(Oracle or MSS section server depend your database) the query by your own query ans save the file.Clear cache and open the report with the customizer. You can no

2 years ago

athobieSidekick (Partner)

asked in Alliance

Alliance To fullfill a pdf forms in mobile edge

Hi We use the CERFA form with the SA checklists. We use the CERFA form with the SA checklists. Technicians on their mobiles answer the questions asked by the checklist. Technicians on their mobiles answer the questions asked by the checklist. On the server, an agent retrieves the data to format it. We have created a "Cerfa" module that displays the data collected in a "Cerfa" report.The customer's signature is retrieved and inserted into the document via the service request.The customer's signature is retrieved and inserted into the document via the intervention request.The customer automatically receives by email the Cerfa (or ) as soon as he has signed on the mobile the intervention report.Our technicians have been using it for a few years now.We extend the possibilities for tecnician who don t have SA on her mobile with KIZEO Forms. The forms “Cerfa” is created directly in Kizeo. (we export data and from KIZEO server to).

2 years ago

Chris_PerkinsHero (Customer)

asked in Alliance

Microsoft Edge won't let some users install Astea 14.5

Hi ChrisEssayes en premier lieu ceci:Commencer par désinstaller SA..(Uninstall Astea Employee Portal 14.0)Puis vérifier que ce dossier est vide C:\Users\”IDUSER”\AppData\Local\AsteaIDUSER est le nom utilisé pour ouvrir une session sur la machine et est différent pour chaque utilisateur:Si ce dossier n’est pas vide, effacer tous les fichiers de ce dossier. (Ils seront recrées lors de l’installation)Réinstaller SA Si cela ne résous pas le problème il va falloir effacer toute trace de l’application NET 2:Commencer par désinstaller SA. (Uninstall Astea Employee Portal 14.0)Vérifier que les composants de l’application ont bien été effacés lors de la désinstallation.Il se trouvent dans C:\Users\”IDUSER”\AppData\Local\Apps\2.0\…Dans ce dossier il y a un dossier Data et un ou plusieurs autres avec des lettres et des chiffres.Il va falloir effacer uniquement chaque dossier et sous dossier commençants par aste..xxx...Puis nettoyer la base de registre à l’aide de ccleaner par exemple.Installer de

2 years ago

HERNANDEZ-MCIDo Gooder (Customer)

asked in Alliance

How to add two reports into one in service order (Service Alliance)

Thank you for your reply. It was one of the solutions I would have done as a last resort. Regards Michel

3 years ago

HERNANDEZ-MCIDo Gooder (Customer)

asked in Alliance

How add the invoiced service order as an attachment ?

OK. Thank you for your reply. I will try with code via the reporting functions.

3 years ago

HERNANDEZ-MCIDo Gooder (Customer)

asked in Alliance

How add the invoiced service order as an attachment ?

Hi Thanks for your help. That's excellent news. Unfortunately we are still in V14. Do you have a solution in V14 (apart from migrating to V15)? Best regards

3 years ago

Replies posted by HERNANDEZ-MCI

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