Thanks for your valuable inputs … thanks a lot
As the Business Process is to capture Auto Time report. i cannot proceed with disabling now.My problem is when i select Clocking IN travel transaction, delete is not highlighting.
Hello I can only delete the Clocking out transactions not the clocking In.Can i know the where the options auto time capturing is disabled ?
When i try to cancel from MWO, it says clocking exists. checked to delete clocking's shows only one record, not able to delete the clocking.when i try to cancel from client, error as its transferred to mobile.
Hello Alex, Its Work Orders not the requests.when i Incomplete the Assignment, work task wasn’t allowing to cancel, it says assignment should be in state cancel. accepted or Assigned.
Hello Mayura,Thanks for your Prompt reply… After going through your points mentioned… My Work Task dose not come under above category to cancel the work task.. so any work around can be provided for my scenario …My scenario is Mobile technician after reaching to customer location, finds that this work task is not related to services he attended for, which he wants to service and this to be cancelled.
its occurring only for MWO users… only for some users … around 4 users
Hello Alexander,User is connected to the same site in which the work task is created and assigned to user. its not all the users are getting this issue. as i created some same scenario its working fine.is there a screen where user is created with time zone ?
I noticed that Additional Work Task created from Work Task(source) is Finished. previous to that Work Task created and assigned to same resource is work started.
Hello Tommy,Version 22R1 SU19.Assigned to Resource from Work Task, Transferred to Mobile, Transferred work Task shown in the Mobile, cancelled in Transferred Tasks/Work Assignments and allowed to start work in Mobile ...
Hello Sampath,I am able to figure out the issue, in Users per site ‘IFSMAINTENGAPP’ access has been provided with proper site.Thanks for your help
Hello Sampath,Thanks for your Prompt Reply….Are you trying to add/modify Object in the Work Details page in MWO?Yes, to Modify the Object, Technician will know exact Object id to be Serviced on Field.Objects have not been synced to mobile. (can you see objects under “Objects” menu in the home screen?) In Sync Rules related to Equipment Object its been Synced … No i cannot see the Objects in Home screen its showing as ‘0’ Does it have any service/request contract connected to the Work Task? It maybe that there are no valid objects to match the connected contract? yes Service Contract is connected to the Work Task, In Service Contract/Service Lines/Scope/Object ID is been defined. And what do you mean, in other instances it shows all the objects? for the same Client with two different Environment, in one its showing the Object ID, but not in the other.(Example in Test Env its working and not in PreProd)
Do you see configuration 4 in the “Applied Workflow” in mobile? is it eforms in Mwo which is not showing means then its not showing in mobile
you mean to say that in Workflow config/Action -Survey is made mandatory ? or used in as enabled both tech portal and MwoSite i have added in site Tab and the same site i am creating the WO.
Thanks for your prompt response…In our Instance for “DEFAULT_MOBILE_TT_DESTINATION” is Move_to_Transit, every 45 mins it triggers the next batch, but once i executed the process in MWO to MWO, i waited to complete the next batch, but still it did not show up in receiver Mobile Move Stock, in Synchronization Rules we forcefully Sync then it appeared in receiver Mobile Move Stock. any other configurations we are missing?
Thanks for your prompt response …. can we set default status as Released for work task ?
Hi Nethmini KosvinnaCustomer Order Type SEO is already defined in basic data... still issue persisting….
Thanks Roshan…but i want to know how many days/Hrs has passed since SLA Finish Date
Hello Anmise, Thanks for your prompt response.i have already configured this in resource details.but still its not fetching it in resource tab when i select both resource detail and resource ID
Hello Eresha, Thanks for your prompt response, My scenario is initially they will not able to finalize that this part is for Warranty, so in work order/Work Task/Material, 2 lines with one Warranty parts will be issued and other for Non warranty, how to link this to control type.
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