@COVJAMIEB I think I understand now, but I’m afraid I don’t know the answer here. @domze can you help please? Thanks!Best regards,Rukmal
@athasanka I think the best course of action is to report a Support Ticket so that we can investigate this properly.That said, some questions for you, and these would be important to include in your support ticket too, so that we can zero in on the root cause of the issue.Are all of your Android users experiencing this crash or a subset? if a subset, what is the difference between the groups? What is your Android device and OS version where you experience this? if you have a mix, please list all. Are there any users still running the previous update? are they also experiencing this? Which version were you running previously where you did not experience this issue? (the last version before this was 24.3.1172) Are you able to login and initialize? If so, can you share your device logs with me via e-mail please? PM me for contact information if you don’t have it already. What is your track and SU level on the backend? when did you apply this update? Did anything else change in your enviro
@Wynand I assume you’ve done this at least once already, but can you review your setup against what’s documented here please?https://docs.ifs.com/techdocs/foundation1/010_overview/210_security/090_exposing_to_internet/In particular, this covers some reverse proxy setup essentials, some example configurations and a sample nginx config.In addition, do the nginx logs reveal any warnings or errors at all? Best regards,Rukmal
@PIINKADAM sorry to hear your experience was not that great! I’m from R&D, so I don’t have the input you asked for, but I do have some questions since we may be able to figure out some improvements:On the sync issues, can you explain more on the type of missing transactions you mentioned? Are these transactions done on Mobile but not reflected in back office? I take it you’ve looked at Failed Transactions? Can you share any symptoms and screenshots from your sync failures? Is it the mobile apps that are slow or the backoffice functionality? if the apps, can you share the device platforms, models and specs that you run on? Do you run a mix of Android/iOS/Windows and if so, do you see this on all platforms?Thanks,Rukmal
@COVJAMIEB any kind of OData filter syntax can be used to filter LoV’s, including both contains and startswith so you can use whichever makes your filtering easier. Is that what you meant?See https://docs.ifs.com/techdocs/24r1/040_tailoring/225_configuration/200_client_configurations/310_conditional_fields/100_conditional_lov/#filter_lovs_conditionally for more about this.Best regards,Rukmal
@archarisp sorry, I spoke too soon, because Assistants do not support Custom Attributes as documented here: https://docs.ifs.com/techdocs/24r1/040_tailoring/225_configuration/950_configuration_references/060_knownlimitations/#custom_attributes_on_assistantsYou can however do other changes with Page Designer like changing field labels or changing the Editable or Required property.
@MaheeshaK think of all the configuration changes you can do on a web page on IFS Cloud using Page Designer, and the IFS Cloud mobile apps including the MWO apps, support the vast majority of those, including custom attributes, conditional fields, LoV filtering etc.Here’s a great starting point for diving into what’s possible: https://docs.ifs.com/techdocs/24r1/030_administration/040_native_apps/020_configuration/048_apps_for_page_designer/Note that the above is the documentation for 24R1 and some capabilities will only be available from a specific IFS Cloud release onwards, so please check in the track-specific documentation if you want to double check on the availability of a specific feature.Best regards,Rukmal
@archarisp are you asking how to reach the page?If so, the easiest way for this (and similar pages and Assistants) is to open some page (e.g.: “Move Stock”) in Page Designer and then to use the “All Pages” section to open the “Add Transport Task Assistant”.Here you can expand the steps and design “Add Transport Task Group” where you you can add custom fields and do other page configuration changes.I hope this helps!Rukmal
@MuzYashoN I would recommend looking for a future proof set of devices.I believe you will go for IFS Aurena Scan It 10, where the minimum OS version is Android 6. I’m not 100% sure whether you can access this, but it’s documented here: https://ifs.sharepoint.com/sites/ProductSupportedPlatforms/SitePages/IFS-Applications-10-Supported-Platforms.aspxThat said, I suggest you look at the IFS Cloud Supported Platforms page for more recent recommendations, which is Android 9 or up with a minimum of 4GB RAM and 64GB of storage.https://docs.ifs.com/techdocs/24r1/080_supported_platforms/#user_accessBest regards,Rukmal
@ErkanTR your last comment is outside of my area of expertise, so I’m afraid I can’t comment.What I can reiterate is that the Android device needs to trust the entire certificate of the TAS and MWS SSL certificates, starting from the root CA of the certificate issuer.Best regards,Rukmal
@MuzYashoN I agree with Dario. When you said “App10 IEE” do you mean you want to run the Windows version of the Scan It app (https://apps.microsoft.com/detail/9mz8hbvlbg10?hl=en-us&gl=US) or is it something different?Best regards,Rukmal
@ErkanTR I replied to you but missed this. This is the gist of the issue as I see it - I believe you use the Database Identify provider, in which case the mobile apps need to reach the MWS. If so, the MWS certificate needs to be issued either by a well-known CA or the entire certificate trust chain for a self-signed certificate must be trusted on each Android device. My reply did touch on these two, so please also see https://docs.ifs.com/techdocs/foundation1/010_overview/210_security/090_exposing_to_internet/default.htm#Special_considerations_for_Touch_AppsBest regards,Rukmal
@ErkanTR since you can access the TAS portal, your TAS and MWS can certainly talk to each other. The problem is that when the app tries to connect, it first connects to the TAS, and then gets redirected to the MWS for authentication (assuming you use the Database Identity Provider) so it’s likely one of these two failing. Therefore you need to make sure that the SSL certificates being presented by the TAS and MWS have a full trust chain. I hope this gives you a way forward.If TAS and MWS aren’t externally accessible, you can also use a tool like https://github.com/rbsec/sslscan/releases to check the SSL setup on the TAS and MWS.Best regards,Rukmal
@Eleazar_AyaviriCarrillo have you tried setting up your integration so that the Work Task being sent to mobile is triggered by the integration?
@ErkanTR additionally I suggest that you use https://ssllabs.com/ssltest/analyze.html or a similar tool against both your TAS and your MWS instance (since MWS hosts the IFS Database Identity Provider) to ensure the certificate trust chains are complete as Sajith pointed out.Best regards,Rukmal
@MaggieDP is it enough to make the relevant field mandatory? if so, that’s possible through the use of Conditional Fields, see https://docs.ifs.com/techdocs/23r1/040_tailoring/225_configuration/200_client_configurations/310_conditional_fields/#conditional_fields for more.Best regards,/Rukmal
@Eleazar_AyaviriCarrillo this is by design as you can see from the message above. Can you elaborate on your business scenario that needs changes on the Work Task after transferring to Mobile?
@paguin you’re logged in as local admin, but to deploy metadata on your current System ID (DEV01), you need to login using DEV01. See https://docs.ifs.com/techdocs/Foundation1/040_administration/415_touch_apps/040_touch_apps_server/20_customer_portal/default.htm#FNDMOB_App_Configuration_Best regards,Rukmal
@Tharaka_Dilantha this usually indicates that your SSL certificate trust chain is incomplete. Did any SSL configurations happen on your TAS, or has your TAS SSL certificate expired?Try a tool like https://www.ssllabs.com/ssltest/analyze.html against your TAS and I believe it should show you what the issue is.Best regards,Rukmal
@feng it looks like you’re referring to IFS Cloud, but can you confirm this please?Assuming it’s IFS Cloud, you can stay logged into IFS Notify Me for up to 10 hours provided Notify Me is active, and not idle for more than approximately 2 hours. Unfortunately, if you’re idle for more than 2 hours the background sync will not run and therefore the authentication token renewal will not happen either, thereby prompting you to re-authenticate.Currently, these durations are not configurable.Best regards,Rukmal
@lopespetro based on the stack trace, it looks like this originates from a package C_MOBILE_NAO_CONFORM_EVU which looks like a customization. Is this indeed a customization and have you looked at the logic there? It looks like you’re trying to read Signature into a VARCHAR2 that’s too small.Hope this helps!Rukmal
@Rusiiiru you can login as the local admin, have you tried that?Best regards,Rukmal
Hi @Sudara,In terms of platform, it’s good to know that you managed to recreate this on both Windows and iPhone, but would you also be able to test with the latest Android version too please?The device logs are in the Settings menu > Send Device Logs.Please also share the logs via a personal message with me and I can take a quick look.Best regards,Rukmal
@Sudara what is the version of Notify Me that they run? The latest version is 24.3.1173.0 so I’d recommend that they take that update too, if not already taken.Also useful to know what platform they experienced this with.If they still see the same behaviour even with the latest version, please dispatch a support ticket and remember to include the Device Logs and also some indications of when the issue happened so that we can understand what happened around then.Best regards,Rukmal
@kvbe my expertise is more in Mobile rather than Workflow, but I’ll share my thoughts anyway.I think the best approach would be to use Observations where you can see the actual parameters available to the Workflow, but based on @kamnlk’s comments, I believe that’s available in 23R2 onwards.You can also see the values in BPA_ASYNC_SYS_TAB.ATTR column, and you’d expect to see ${PartNo} as $NEW:PART_NO there.@kamnlk - I hope you can confirm or offer a better suggestion!Best regards,Rukmal
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