Question

correction invoce for Works order

  • 26 April 2024
  • 1 reply
  • 22 views
M
Rank
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Hello,

I created customer order where I added line (product) from Works order. 
Next i prepared customer invoce. 

 

Now, I want to create correction invoce, but I can't. 

 

 

I received form the Database Background job :

 

“

job status: warning

ORA-20110: CustomerOrderInvItem.SERVICECREDITERR: Creating a credit/correction invoice is not allowed. Service crediting/corrections should be handled from the service itself.

“

How can I do correction invoce ??

1 reply

M
Rank
Userlevel 1
Badge +4

Hi @Magdalena Kasjaniuk  it is not possible to create a corrective invoice for a customer order invoice created through Work Order for Service process. Standard solution is to create a credit invoice.

You can do that from RMB: “Credit all for Customer” or RMB on lines: “Credit Invoiced Lines” on “Transfer of Work Order Lines to Customer Order” screen. You can get to this screen by:

  • navigate to “Report In Work Order”
  • search for your WO
  • RMB “Transfer to Customer Order...”.

If credit invoice can’t be used for your scenario, kindly raise a ticket in IFS Service Center (https://support.ifs.com/).

Best regards,

Marcin Mrozik

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