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Remove Upper/Lower Case Sensitivity on Service Order Address Search

When we create a Service Order in WorkSpace, we are searching against a Clevest table containing our City Address space. Our data source is "all CAPS" for street names. As such, if our dispatchers were keying in street names in lower case or Mixed Case, we wouldn't be able to find and resolve the exact street address from our pull-down table. Can you remove the case sensitivity so that any string of alphabetic characters will help us find the City street address regardless whether our data table source stays upper case only or converts to mixed case or lower case?

  • Guest
  • Sep 15 2020
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  • Guest commented
    6 Dec, 2021 11:25am

    The Alliant customer has the same issue when creating SO.