Ideas

Better collaboration for better solutions

1 Vote

When a Deployment Plan is Baselined could we see AM and PM totals

Currently when a Deployment Plan is baselined you see the total Appts on the Calendar for each day. Could we break the Targets down further to show number of AM and PM APPTS for each day. Targets as well as Scheduled appts.

Created 4 Nov 04:14pm

Mobile Workforce Management

0 Investigate
1 Vote

It would be useful to be able to treat RPT contents as reference

Example: I have 3 devices in my SAP Message. What if I made that list of serials options for a drop down menu later on so I can easily select what meter im working on

Created 22 Oct 10:45pm

Genesis

0 Investigate
1 Vote

Better Workbook message recipient selection

We would like the ability to type in the user that want to send a message to in Workbook. In workbook 7.2.1 if you create a new message under the recipient textbox it only shows the tech or dispatcher IDs and not their names. Also, we can not ty...

Created 21 Oct 08:03pm

Mobile Workforce Management

0 Investigate
1 Vote

Client Version Management

Functionality that will check the client device application version and force an update, as defined by business rules

Created 7 Sep 07:43pm

Mobile Workforce Management

0 Investigate
2 Vote

Enable Per Run Logs to run successfully on network share folder, not on local drive

Benefits:Uncontrolled producing logs on local drive can bring system and environment to stall or to outage. Security Slowness system therefore application Simplifying troubleshooting, allowing access to logs from various stakeholders

Created 10 Mar 02:16pm

Mobile Workforce Management

0 Investigate
2 Vote

Workspace- have the order status be the same size as the rest of the details so they match up

In workspace fix the sizing on the status icon so that it will match up with the rest of the details on the screen

Created 19 Nov 09:47pm

Mobile Workforce Management

5 Investigate
5 Vote

Enable a WorkBook user to manually pull an update from the host system for assigned orders

There are several changes that happen in SAP related to an order that don't force an open save on the order that would send it to MWFM. The WorkBook user is therefore missing information. If, in SAP, I create a new notification or order related ...

Created 21 Dec 05:28pm

Mobile Workforce Management

1 Investigate
2 Vote

Remove Upper/Lower Case Sensitivity on Service Order Address Search

When we create a Service Order in WorkSpace, we are searching against a Clevest table containing our City Address space. Our data source is "all CAPS" for street names. As such, if our dispatchers were keying in street names in lower case or M...

Created 15 Sep 06:25pm

Mobile Workforce Management

0 Investigate
4 Vote

Limit use of Refer *to whom* by user type

Can currently restrict Refer functionality at the order type level within Genesis or completely off or on via the license file.

Created 5 Apr 07:20pm

Mobile Workforce Management

2 Investigate
1 Vote

If shift registry is re-started, the crew timesheet entries will still display on the timesheet

Crew Timesheet Summary entries are removed after the crew leader does a new "Start Shift". Acceptance Criteria #5 (This is the AC of Product Design) - See Note: The intention is to tie this to the same behavior as the Crew Log. Basically, we blow ...

Created 17 Feb 08:32pm

Mobile Workforce Management

1 Investigate