Ideas

Better collaboration for better solutions

1 Vote

Crew attributes should tell you what's missing from a crew

Currently it only is a list of attributes assigned to the crew - no delta

Created 15 Feb 01:59am

Mobile Workforce Management

0 Investigate
1 Vote

Audit Configuration for just a job code not on a worker

The ability to do audit configuration on a job code instead of on a worker. The dispatcher could specify a filter on the types of jobs that need auditing. The dispatcher could also specify a percentage (1-100%) of the job that should be audited ov...

Created 9 Feb 07:55pm

Mobile Workforce Management

1 Accepted for Roadmap
1 Vote

Ability to modify Shift Rotations after it is created

In 7.2 you are not able to update the shift rotation by changing a shift, making a day as non working or add rotation days

Created 9 Feb 07:49pm

Mobile Workforce Management

0 Investigate
1 Vote

Shift Assignment Timeline ability to see the shift rotation name

Currently in the shift assignment timeline you cant always see the shift rotation name. It is sometimes hidden by the holiday name or its blocked out because it is a non working day. Having the ability to do a right click on the worker to see the ...

Created 9 Feb 05:20pm

Mobile Workforce Management

0 Accepted for Roadmap
7 Vote

Create the ability to click a place on the Workbook Map and get the x,y coordinate

The tech should be able to use a pointer tool to click on a location to indicate an exact location and get a lat long location to report back to someone in the back-office.

Created 27 Aug 09:16pm

Mobile Workforce Management

0 Accepted for Roadmap
1 Vote

Need better documentation between trouble and emergency work

From the implementation guide: Dispatchers can visually see and hear the difference between urgent and emergency trouble orders. Dispatchers can distinguish between urgent and emergency trouble alerts via two new sounds that are available in Alert...

Created 1 Feb 05:49pm

Mobile Workforce Management

0 Accepted for Roadmap
2 Vote

Enable two-level sorting in WorkBook

We have Techs who carry up to 100 orders and they have a month to do them.

Created 31 Aug 07:50pm

Mobile Workforce Management

1 Accepted for Roadmap
6 Vote

Reordering of Favorites/Bookmarks on the top bar of WorkSpace

User Scope: Any users who creates bookmarks/favorites in the top bar of WorkSpace. (Map and list view settings) Requested Change: A user is given some way (either drag and drop, numbered order, other method) to reorder the blocks in the top bar of...

Created 13 Nov 09:35pm

Mobile Workforce Management

0 Accepted for Roadmap
4 Vote

Remove Upper/Lower Case Sensitivity on Service Order Address Search

When we create a Service Order in WorkSpace, we are searching against a Clevest table containing our City Address space. Our data source is "all CAPS" for street names. As such, if our dispatchers were keying in street names in lower case or Mixed...

Created 15 Sep 06:25pm

Mobile Workforce Management

1 Investigate
1 Vote

Unaccounted time should not be connected to Emergency flag

Timesheet unaccounted time calculations are linked to the Emergency Flag, it needs to have more options.

Created 12 Jan 09:50pm

Mobile Workforce Management

0 Accepted for Roadmap